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J
Jeanine5
April 7, 2021
Question

Contact Live Chat

  • April 7, 2021
  • 7 replies
  • 0 views

Dear Quickbooks Time,

 

I am having issues contacting QBT Live Chat. I keep getting an notification that i have an add blocker, but i don't. I dubbel checked this. Since i am not in the US i cannot call or send a 

    7 replies

    Jessica_young
    Jessica_young
    April 7, 2021

    Good afternoon, @Jeanine5.

     

    You're right, this is strange behavior.  I'd first like to ask if you have another device or computer you could try it on to rule out any conflicts on the device itself, especially if it's a company computer that may have security in place that could block a chat.  This could be another computer or even a mobile device! 

     

    We can also try this in incognito mode.  Here's how to open your browser's private window:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N

    I think this is a good place to start. I of course would love to hear how this goes.  If you're still having issues accessing our chat feature, I'd like to know so we can explore other options.  I look forward to hearing from you! Take care.

     

    P
    Phil Reed
    July 15, 2021

    How do I locate my registration # from my older computer?

    R
    rvrfrf
    July 15, 2021

    Thanks for joining this thread, Phil Reed.
     

    If you're using QuickBooks Desktop and looking for your license number, it can be found on the Product Information window. This screen can be accessed by clicking F2 on your keyboard while inside of QuickBooks.
     

    In the event you lost contact while waiting for an agent, I'd recommend reaching back out to our QuickBooks Time care team. They can be contacted using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

     

    Please don't hesitate to send a reply if there's any questions. The Community's always here to help. Have a wonderful day!

    P
    Phil Reed
    July 15, 2021

    Still waiting for help and lost contact!

    P
    Phil Reed
    July 15, 2021

    Hope I am just wating for a live person!

    2
    2325
    January 13, 2023

    I have quickbooks on two computers and one only shows one account.  How do I had the other accounts to the other computer?

     

    DivinaMercy_N
    DivinaMercy_N
    January 13, 2023

    Hello there, @2325. 

     

    To ensure we're on the same page, could you tell me if you're referring to a company file or an account in your Chart of Accounts? Any information you can add is a great help so I can provide an accurate and timely solution to resolve your issue.

     

    In the meantime, I've added this helpful resource that you can use as a guide in case you're referring to accessing your company files on multiple computers: Hosting your company data in multi-user mode in QuickBooks Desktop. 

     

    I'll be waiting for your response. Have a good day ahead and stay safe always!

    A
    Ahmed9
    February 5, 2023

    Please i need to reset the password for an account and i received the verification code by email and again ask for password as a 2nd step, i forget the password. 

    D
    DebSheenD
    February 5, 2023

    Hello there, @Ahmed9.

     

    Welcome to the Community. I'm here to help and provide some insights on how to reset a user's password in QuickBooks Online (QBO).

     

    At Intuit, securing your company data is our top priority. We always take precautions to protect your accounts and private information. Right now, the Master Admin can only update the user's name and email address.

     

    If you log in as admin, you can easily reset your password in QBO. Here's how.

     

    1. Sign in to QuickBooks Online.
    2. Tap your profile icon next to Settings ⚙.
    3. Hit Manage your Intuit Account to go to the Intuit Account Manager.
    4. Click Sign in & security.
    5. Choose the User ID, Email address, Password, or Phone section.
    6. Make your changes.
    7. When you're done, tick Save.

     

    Feel free to visit our Account management page for more insights about managing your Intuit Account.
     

    Additionally, you can bookmark this page for additional resources. From there, you’ll find resources on how to manage privacy, security, and data settings: Self-help guide.


    Click the Reply button and add a comment if you have additional questions. I’m just a few clicks away for help. Have a good one.

    T
    tpared1971
    September 2, 2023

    How do i change that before i get started reconcilling

     

    C
    ChristineJoieR
    September 2, 2023

    Hello, @tpared.

     

    I just want to make sure we are on the same page. With that, may I ask what your specific goal is or what you need to change? 

    This way, I can provide you with the precise solution that you need. 

     

    I'll be waiting for your response. Have a great day ahead. 

    J
    joenew34
    April 28, 2024

    Looking for the Pro Advisor study material to study for the pro advisor exam

    A
    Aldren18
    April 28, 2024

    Thank you for your interest in becoming a QuickBooks Online ProAdvisor, @joenew34. I'm happy to assist you in preparing for the ProAdvisor exam.

     

    To find study materials for the QuickBooks ProAdvisor certification exams, you can visit the Accountant University. The Accountant University offers live webinars, on-demand, and self-paced training courses that are specifically designed to help you prepare for and pass the ProAdvisor certification exams.

     

    Other than that, you can also watch available webinars on QuickBooks for instructor-led training and real-time answers. Log in to your QuickBooks Online Accountant and click on the Webinars tab to access the schedule and sign up for upcoming live sessions or to view recordings of previous webinars.

     

    To start a new training course in QBOA, here are the detailed steps: 

     

    1. Sign in to QuickBooks Online Accountant.
    2. Go to ProAdvisor.
    3. Select Training, then select Training Home.
    4. Select Your personalized path and then select Start, or select Continue your personalized path to continue a course you already started.

     

    I've included two articles. One provides answers to commonly asked questions about QuickBooks Online training and certification, while the other informs about ProAdvisor certification course and exam updates.

     

     

    We are always delighted to have you here in the Community space. Please do not hesitate to reach out if you have any further QuickBooks-related questions. My team and I are always available to assist you.

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