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EvolutionHydro
June 18, 2024
Question

Custom Fields in Quickbooks Time

  • June 18, 2024
  • 1 reply
  • 0 views

I want the custom fields to be in a specific order.  When I am on my desk top, all the fields show up in the correct order.  However, when I clock in on the app, they are all out of order.

1 reply

E
Ethel_A12
June 18, 2024

I'll help you troubleshoot your QuickBooks Time mobile app not showing the correct order for custom fields. Let's first check if this is a mobile application issue by resetting the data in your mobile app.

 

Here's how:

 

For Android:

  1. From the More Options ⋮.
  2. Select Settings.
  3. Tick Refresh Data, then choose Yes.

For IOS:

  1. From the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data, and then select Refresh.

If the issue persists, I recommend uninstalling and reinstalling the app to start fresh. Follow the steps below:

  1. Tap and hold QuickBooks Online on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

Feel free to visit this link to learn more about the features to use while using the QBO app: Compare mobile app features.

 

Don't hesitate to comment below if you have questions about using the mobile app. I'm always here to help. Have a great day.

E
EvolutionHydroAuthor
June 18, 2024

Thank you for your help, Ethan_A.  I did end up having to uninstall and reinstall.  I have attached picture that shows that the custom fields are still out of order when I clock in.  When I log into my desk tops and go to custom fields where everything is set up and can be edited, they are in the correct order.  It is just when I clock in that they appear in the wrong order.

R
ReymondO
June 18, 2024

Thank you for joining the conversation and sharing a screenshot @EvolutionHydro.

 

I appreciate the steps you've taken to try and resolve the issue. Since you're still encountering the same problem, I suggest reaching out to our QuickBooks Time Customer Team. They can examine your account and assist in diagnosing the issue.

 

Here's how to connect with them:
 

  1. Go to Help and search existing Product Help articles.
  2. If you can't find an answer to your question, select Contact Us.
  3. Enter your concern, then click Continue.
  4. Choose a way to connect with us:
    • Chat with us to chat with a support expert.
    • Have us call you to get a callback from the next available expert.

 

If you'd like to restrict fields and items to prevent accidentally filling out unnecessary fields, refer to this article: Set up and manage custom fields in QuickBooks Time.

 

To learn how to add time off using the web dashboard, check out this guide: Set up and Manage Time Off in QuickBooks Time.

 

If you have any more questions about custom fields in QB Time, feel free to ask here. We're here to help.

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