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fcmorfe
September 17, 2023
Question

Discrepancies between employee worked hours and pay when clocking in and out

  • September 17, 2023
  • 1 reply
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Im having issues where employees are short weekly in their checks. We use Quickbooks time, and they log in and out everyday at various locations, and jump between jobs. Time short may vary between 3 hours to 10 hours a week, never the same. We work in a rural area, and we have gps location services enabled. Im wondering if the spotty service may be causing these issues. All three users having issues are using Android devices. Im being told that the workforce app is different on each users device, and shows differently than the others do.   Any help is appreciated!

 

Thanks  

1 reply

E
Ethel_A12
September 17, 2023

Welcome to the Community, @fcmorfe.

 

I'll help you resolve the issue of the employee work hours having discrepancies between QuickBooks Time and QuickBooks Online.

 

Yes, there are times that the difference is due to the different devices and location.

 

Thus, I recommend checking the time and edit the difference before approving it. Before doing so, log in as primary admin of the account.

 

Also, you can let your customer to manage their own timesheets. You can give them a permission.

 

Here's how:

 

  1. Go to the Company settings.
  2. Select Time options.
  3. Then click Time entry.
  4. Tick the check box of the Allow team members to manage their own timesheets. 
  5. Click Save.

 

You can read this article for the detailed steps: Edit or delete your timesheet in QuickBooks Time Web.

 

I'm also adding this article to help you track and manage time in QuickBooks Time: Track and manage time in QuickBooks Time.

 

Feel free to comment below if you need further assistance managing employee time in QuickBooks. I'm always here to help. Have a great day.

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