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M
MazIT
September 10, 2024
Question

Employees report that their Time Clock Notes entries are being lost

  • September 10, 2024
  • 1 reply
  • 0 views

Hello,

 

We've had several employees report that the notes they enter into the Time Clock are being altered or not recorded at all. Originally, We thought it was a browser issue, so tried the usual: different browser, private tab, clearing cookies and site data. The issue persists.

1 reply

L
LeizylM
September 10, 2024

I appreciate you performing troubleshooting steps to show time clock notes, MazIT. I'll route you to the best support to help you fix the issue.


I want to assure you that we're committed to resolving this matter as swiftly as possible and to your utmost satisfaction. Since the issue persists, I suggest contacting QuickBooks Time support. They have equipped tools to determine the cause of why the notes aren't showing. They can also provide additional steps to ensure this gets sorted out.


Moreover, I'm sharing this resource to help you manage employee time off approvals and other tasks: Set up and Manage Time Off in QuickBooks Time.


If you have any further concerns or questions about QuickBooks Time, please don't hesitate to reach out. We are always here to assist you. 

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