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dpic44
dpic44
January 25, 2025
Solved

Employees uninvited from Workforce, can't clock in

  • January 25, 2025
  • 1 reply
  • 0 views

We have four employees that continually have problems clocking in.  We fix it and then it happens again.  While troubleshooting with one employee today, I looked at their permissions in QuickBooks payroll and they were not invited to Workforce and permission for Time was turned off.  Is there a problem with Workforce and QuickBooks Time?  We're using QuickBooks Plus.

Best answer by dpic44

Hey there, @dpic44. I'll direct you to the best help to acquire updates and tech support.

 

I highly suggest contacting QuickBooks Workforce or QuickBooks Online (QBO) Payroll Live support. Their tools are equipped to access your account in a safe environment, audit it to locate the origin of the issue, and provide you with a resolution.

 

You may want to see your payroll transaction details on one page. Check out this article to learn how to acquire it: Run payroll reports.

 

Click the Reply button below if you have additional questions about your employee's access in Workforce. We'll be here always. Take care always.


Thank you!  I had a thought about what happened.  Yesterday, we were working to remove the old CPA as the primary on the merchant account.  Unfortunately, that could not happen and we closed the account.  I saw in the logs that the company name changed and a few other things pertaining to it.  That's around the time the access was revoked.  And it's the only thing that happened in the log file for yesterday.  I'm sure the two are related.

 

I'll take a look at the links you provided.  Thank you again!

1 reply

Bryan_M
Bryan_M
January 25, 2025

It's good to have you here, @dpic44. If your employees weren't able to accept the Workforce invite you sent, this is why they can't clock in. You'll need to reinvite them and ensure that they acknowledge it. If this isn't the case, I'll share more information below.
 
When you tick the Mobile Time Entry tab in the Permission section, ensure to click Save to avoid inactivating the function afterward.

 

Also, make sure that you're the Primary admin or your access can manage timesheets to all members so you can successfully save the changes.

 

Check out this article for more information about resolving time entry issues: Troubleshoot QuickBooks Workforce.

 

If you're done performing this, I recommend doing some basic troubleshooting in your browser to determine if the issue is rooted here. You can start by logging in to your account via a private browser. Check out these shortcut keys: 

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Once this works, remove the accumulated data files by clearing the cache of your default browser. If this same error arises, you can utilize another supported browser or device. This happens if the current one you're using has a temporary issue with the program.

 

If the issue persists, I recommend contacting QuickBooks Workforce live support to check your account in a safe environment and help locate the root cause of the error. Their support hours are M-F 6 AM to 6 PM Pacific Time (PT) and Saturday, 6 AM to 3 PM PT. 

 

In the meantime, if you're the Primary admin of the account, you can manually edit your employees' timesheets to show the correct data if you run payroll. Feel free to visit this article for more details: Manage timesheets in QuickBooks Workforce.

 

I'll also share this article if you wish to learn how to determine your employee's current working status: Use the Who's Working window for QuickBooks Time.

 

I'll be sure to keep an eye out for your reply. Let me know if there's anything else I can assist with with your employee's clock-in and permission issues. We'll be willing to assist at any time. Have a good one.

dpic44
dpic44Author
January 25, 2025

Thank you for the quick reply!

 

We were all set up and working fine until yesterday.  I did resend the invites, but the employee working today still couldn't clock in.  Something disabled their access.  The status changed to No Access and permissions to track time was turned off.

 

Were there any updates to Workforce yesterday?  Also, is there a way tech support can audit the app to see if it was an app issue or someone turned it off?

B
Bryan_M1
January 25, 2025

Hey there, @dpic44. I'll direct you to the best help to acquire updates and tech support.

 

I highly suggest contacting QuickBooks Workforce or QuickBooks Online (QBO) Payroll Live support. Their tools are equipped to access your account in a safe environment, audit it to locate the origin of the issue, and provide you with a resolution.

 

You may want to see your payroll transaction details on one page. Check out this article to learn how to acquire it: Run payroll reports.

 

Click the Reply button below if you have additional questions about your employee's access in Workforce. We'll be here always. Take care always.

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