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AW_LC
March 28, 2024
Question

Empolyee App not syncing

  • March 28, 2024
  • 1 reply
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Anyone else have employees who's apps are not syncing with the online administrator system?  It can be multiple employees who have different carriers and iphones or androids.  They have all deleted the app/reinstalled, turned off phones/repowered, updated software.  One employee found that if he closed the app after every clock in/out it would sync 3 out 5 times, but not always.  On my end I have used multiple browsers, cleared cookies/cache etc.  This has been an ongoing issue for us and QB has been no help at all.  

1 reply

C
ChristieAnn 11
March 29, 2024

Hi there, AW_LC.

 

I appreciate you providing the troubleshooting steps you and your employees have taken to resolve the unusual behavior of apps not syncing with the online system. I can also see how important it is so you can accurately manage the company's record. Let me route you to the right expertise to ensure that the integration runs properly.

 

I recommend contacting our QuickBooks Time Support Team. They're the best support group for such inquiries as they can request account information. This allows them to thoroughly investigate the root cause of data not syncing with the online administrator system and resolve it as quickly as possible.

 

Here's how:

 

  1. Sign in to QuickBooks Time and choose Help.
  2. Search existing Product Help articles.
  3. If you can't find an answer to your question, choose Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us.

 

Lastly, I'm including this article that provides details on all of the settings and options you will discover in QB Time after integrating into QuickBooks Online.: About QuickBooks integration preferences in QuickBooks Time.

 

If you have further questions about syncing data between the two software mentioned above, please let me know. I'm always here to help you out, AW_LC. Have a good day!

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