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pborden
August 24, 2023
Question

Location unavailable for all of my users on IPhones. Android is fine.

  • August 24, 2023
  • 1 reply
  • 0 views

Recently I am unable to trach / see location of my employees who are using the app on an IPhone.  If they are on an Android based phone they are still showing up.  I have verified that the location service is running, they are not on power save mode, and I know they are in a good service area.  Any help would be greatly appreciated.

Thanks in advance.

1 reply

D
DebSheenD
August 24, 2023

Welcome to the Community, @pborden.

We understand the importance of tracking your employees in QuickBooks Time. 

 

There is an ongoing investigation into the same issue stated above about the missing location and the greyed-out option of any GPS information with QuickBooks Time. With this, we recommend contacting our Support Team so they can add you to the list of affected users to get updates and fixes once available. 

 

You can look over this guide to locate support hours and other methods to get in touch with them: Contact QuickBooks Time support.

 

We'll share this article for more details and troubleshooting steps in handling GPS issues: Troubleshoot GPS for QuickBooks Workforce (formerly QuickBooks Time mobile app).


Additionally, While we are working on this resolution, if your Workforce application is not using the newer time tracking experience please enable this by going to the More section of your app, then to Settings, then to General, and under the Track Time section please enable the New Time Tracking experience.

We hope the information provided above helps. Feel free to ask any other questions about QuickBooks that you may have or about tracking employees' locations. We're always here to lend a helping hand. Have a great day ahead.

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