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A
area 51
December 30, 2020
Question

My projects in quickbooks online are not syncing to tsheets

  • December 30, 2020
  • 2 replies
  • 0 views

My projects in quickbooks online are not syncing to tsheets

 

Can anyone help me? quickbooks support is useless

 

    2 replies

    J
    jamespaul
    December 30, 2020

    Hello, area 51.

     

    I also expect help and assistance from a product's support channel when I encounter an issue. I'd like to turn the tables around by helping you out. 

     

    Did you receive a specific error message when syncing your projects? If so, let me know in the comment section below. I'm here to lay down the solutions. 

     

    In the meantime, let's do the following solutions to help you sync your projects.

     

    You'll want to manually reimport the projects by running the Import tool in TSheets. This might be a connection issue, so I would recommend doing this at least three or five times.

     

    Click the QuickBooks icon at the top right part of the screen, then choose Import. Afterwards, open the icon menu again then check the View Sync Log status. 

     

     

    If it's still not syncing properly, use a private or incognito window. Sometimes, a cache issue can prevent you from syncing the data properly. Here are the shortcut keys:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari (new versions): Command + Option + P 

    From there, run the sync tool again for your projects. When it successfully syncs, go back to the regular browser and clear the cache. Although, you can also use another supported browser if you prefer it over clearing the cache. 

     

    Check out our guides if you need help with your TSheets account after fixing the issue. Browse a specific topic here, then look for an article.

     

    I can offer assistance again should you have other questions regarding QuickBooks Online or TSheets. 

      D
      drubinoff
      January 2, 2021

      I am repeatedly having the same problem and your manual "import" in TSheets works. But, isn't TSheets supposed to be updating with QBO automatically? What's going on here?

      R
      Ryan_M
      January 4, 2021

      Hi @drubinoff,

       

      I'll point you in the right direction for support with your concern about the QuickBooks Online (QBO) and TSheets integration process.

       

      Since you stated above that you keep having the same issue, I suggest you contact our TSheets support for assistance. They can investigate this issue further, and find out as to why you keep having it. They can later provide a resolution to the issue at hand. 

       

      Let me know in the comments below if you have other questions about this process. I'll be sure to get back to you.  

      S
      stmnl7056
      October 7, 2022

      Edit the project from QBO, then just hit save without making any changes 

       

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