Question

No Copy Timesheet button 'doesn’t exist yet for this employee or vendor'

Forum|Forum|2 years ago
December 5, 2023
5 replies
0 views

Why can our employees not utilize the 'Copy Last Timesheet' function? They have always been able to, but now they're receiving an error that says, "QuickBooks can’t copy a previous timesheet because one doesn’t exist yet for this employee or vendor."

QuickBooks Online

R

rvrfrf

Thanks for getting in touch with the Community, Jaime Kelly. I appreciate your detailed information and screenshot.

To verify my understanding, are you using QuickBooks Time (QBT) with QuickBooks Online (QBO), or are you just using the Timesheets feature in QBO on its own?

If you're using QBT, you'll need to approve an employee's time before you can copy a previous timesheet.

Here's how:

In QBO Payroll, go to Time, then Time entries.
Review the individual's time you want to approve.
Select Approve.

You'll also want to approve timesheets if you're using QBO standalone:

In your left navigation bar, go to Time, then Time entires.
Click Approve time.
Specify a date range and choose Needs review in the Status drop-down list.
To review timesheet, hit a team member's name.
Confirm all information is correct, then select Approve time for (Name).

I've also included a couple detailed resources about working with timesheets which may come in handy moving forward:

I'll be looking forward to your reply. Have an awesome Tuesday!

J

Jaime KellyAuthor

Hi Zack,

Thank you for your response- I believe we use the Timesheets feature in QBO on its own. I've attached a screenshot of what my screen looks like on the employee side when I log in if that helps in determining what interface we use.

Clark_B

Hello there, @Jaime11_2.

Currently, we have an ongoing investigation (INV-96401) about being unable to copy the previous timesheet. Rest assured that our engineers are doing their best to fix it as soon as possible.

I understand the importance of the Copy Last Timesheet function of your employees in QuickBooks Online (QBO). For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

Here's how:

Go to Help.
Select the Search tab, then choose Contact Us.
Type in your issue or concern in the field.
Hit Continue.
Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For your reference, I will add a helpful article about employees' timesheets before running payroll: Approve or unapproved.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to resolve the Copy Last Timesheet issue. If you have further concerns, drop a comment below, and I will answer them in any possible way. Have a good one!

J

Jaime KellyAuthor

Any updates with time-tracking users being unable to copy their last timesheets? We're still receiving the same error and now it's been over a month that there has been no resolution. I've called, and I believe I've been added to the list of affected users....but I didn't receive any email that I've been added to I'm skeptical.

J

Jaime KellyAuthor

Any updates with time-tracking users being unable to copy their last timesheets? We're still receiving the same error, and now it's been over a month since there has been no resolution. I've called, and I believe I've been added to the list of affected users.

K

Kayray40

Hello - I have been experiencing this problem since the beginning of December and have had absolutely no luck in getting it resolved because I'm not an admin; just someone who enters in their time. I cannot begin to explain to you the importance of this simple feature. It means the difference between an hour of work and up to three. I have looked through the other messages in this thread and have to agree with another contributor when they said they found it hard to understand how this hadn't been resolved yet.

R

RoseJillB

Hi there, @Kayray40.

I acknowledge the importance of fixing the issue of being unable to copy timesheets from previous reports in QuickBooks Online (QBO). Having this fixed aids and accelerates time consumed upon entering their tie entries.

Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-96401. To reach them, you can follow the steps below:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to take note of their support schedule and hours: QuickBooks Online Support.

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

G

gyates1

You’ve been acknowledging this for 6 weeks now. We don’t need you to acknowledge this. We need you to FIX the issue! It’s that simple. Quickbooks is supposed to be QUICK. Your acknowledgment is doing nothing to fix the problem. fix the issue before I make a TikTok and go viral about how paying customers aren’t helped in a reasonable amount of time for an issue with your software . Fix it!

P

P Kung

Our organization is also experiencing this issue and we would like to be added to the list of affected users. Also cannot understate how much we'd like this issue fixed quickly.

MJoy_D

This is not the kind of experience we want you to have, @P Kung.

I completely understand your concern about this issue and the urgency to get it resolved quickly. The investigation is still ongoing and our team is working diligently to resolve the issue as soon as possible. This is available in the US.

To be added to the list of affected users and receive an email notification once we resolve the issue, I suggest reaching out to the Customer Support Support team.

You can contact them by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 96401. This is available for the US version of QuickBooks Online.

Follow the steps below:

Go to the Help icon to connect to a live support agent.
Select the Search tab and click on the Contact Us button.
Select a topic for your concern in the What can we help you with? section.
You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Check out these articles for more information about adding weekly timesheets:

Thank you for your patience and understanding. Please don't hesitate to reply on this thread if you need further help with your account. Keep safe, and have a wonderful day!

G

gyates1

Is this fixed yet ? You’re causing major disruptions to people who use this feature regularly. A simple copy last time card “ saves people hours for, manually inputting their time? Why has this not been escalated ? Quick books is supposed to be quick.

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