Skip to main content
S
SteveDescharme
May 15, 2024
Question

QB help

  • May 15, 2024
  • 1 reply
  • 0 views

Has anyone had a QB person exit the chat without answering your question?  Granted, I was very frustrated and not happy but the guy just exited the chat.  I the QB person should not only give their name but a badge or employee number, this way we can go to a complaint department and let them know what happened.

    1 reply

    R
    RhoiceW
    May 15, 2024

    Hi there, SteveDescharme. I acknowledge the challenges you've encountered. I'll hear you out on this.

     

    To provide better assistance, I need more details about your concerns with QuickBooks Time.

     

    Any additional information you can provide would be greatly appreciated.

     

    I'll be on the lookout for your response. If you have additional concerns or any other QuickBooks-related concerns, feel free to include them in the comments. I'll be glad to lend a hand.

    S
    SteveDescharmeAuthor
    May 15, 2024

    It is case# 15117786475.  this person ERIC said he read the case # and said he might know what is wrong.  He started chatting about customers, I told him this has nothing to do with the customers but employees.  We then shared my screen, he went into the customer's file, picked a vendor/customer and started to associate the "class" to each vendor/customer. I again informed him that this had nothing to do with customer/vendors.  I then mentioned that I was losing my patients with him and showed him how I went into the QB timecard entry and tried to show him where the class dropdown screem was working.  During this time, he exited the chat.

    4
    4Gal
    May 16, 2024

    @SteveDescharme 

    When you are chatting with a support person and the person seems ignorant, you should immediately end the chat and start a new chat to find someone new. We always do this trick.

    Terms & ConditionsAccessibility statement