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ChurchBkpr
November 6, 2023
Question

QB Time removed the "Position" field from employee timesheets on 10/30/23

  • November 6, 2023
  • 1 reply
  • 0 views

QB Time removed the "Position" field from employee timesheets on 10/30/23 and haven't yet repaired it.  Now I have to contact each employee and ask them which contract they were working on and manually enter each one.  I tried the QB Time help chat, but I have now spent more than an hour with no results.  (She said "they were having difficulty with QuickBooks" -- but they are QuickBooks!)  When will your software engineers fix this? I understand the need to update, but you should test first the updates before going live.

 

How will you be reimbursing your customers for the time your software was not functioning?

1 reply

C
CharleneMaeF
November 6, 2023

I completely understand how crucial it is to have the Position field from employee timesheets, especially when it comes to tracking and reporting, ChurchBkpr.

 

I regret to hear that despite your efforts and numerous interactions with our customer service, the issues have not been completely resolved, and you have to reach out to your employees to know which contract they were working on and manually the details.

 

I'm here to assure you that we are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. To ensure that your issue receives the attention it deserves, I recommend contacting our QuickBooks Time Support again. They'll carefully examine your account and address your concerns thoroughly.

 

Here's how:

 

  1. Click the Help (?)button, then select Product Help.
  2. Choose Contact Us.
  3. Enter the details of your concern in the What can we help you with? field.
  4. Select Continue to start a chat session.

 

You can expect to hear back from our representative immediately to discuss the process of rectifying the issue and making sure the Position field will show timesheets and ensure this won't happen again.

 

If any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to make sure that you receive the assistance you need and to be your guide throughout this process. 

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