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Williampatrick
April 23, 2021
Question

QBD suddenly not SYNCING with QB Time

  • April 23, 2021
  • 5 replies
  • 0 views

Yesterday, I could sync TSheets/QB Time from within Quickbooks desktop. Today, after I attempt to "Enter Time=>Sync Quickbooks Time" then enter my login credentials, it comes back with some error. I've spoken with QB Time support three times, and QBD support. No one can help. It's obviously an issue arising from Intuit's TSheets to QB Time transition. If I can't get this resolved I'm switching my entire company to another provider.

    5 replies

    K_Siman
    K_Siman
    April 23, 2021

    Good morning, @Williampatrick. Welcome to the Community and thank you for bringing this to our attention. 

     

    This is a part of a current investigation our team is looking into. I highly recommend contacting support so that they can add you to the list of affected accounts and you can receive updates on their progress. Tell them you've been affected by INV-00254.

     

    Here's an article on the best ways to do this: Contact QuickBooks Time Support. 

     

    Our Support Team also has some workarounds they can try to get your account syncing again. Thank you for your patience and know that you are working diligently to get this fixed!

    W
    WilliampatrickAuthor
    April 23, 2021

    I have spent an entire work shift, and spoke to three Support Team Individuals and they were absolutely no help whatsoever. They had no idea what they were doing. I suggest getting this fixed quickly before my business and many others take our needs elsewhere. Next time you waste your time responding, at least include some solutions. 

      K_Siman
      K_Siman
      April 23, 2021

      Thank you for coming back with an update, @Williampatrick. I definitely want this resolved for you soon. I’d like to connect further to make sure we find a good resolution while the team continues to work on this issue. I’ll reach out via PM so that we can discuss further. 

       

      Thank you for your patience.

      O
      OJEDA1
      April 27, 2021

      Just an update.  I worked with QB Time this morning and they wanted me to download WebConnector to get the date over from QB Time.  After several unsuccessful attempts, I have given up and asked them to fix the sync process since we are paying for it to work.  I literally am going to hand enter all my time today to be able to do payroll, in hopes they get this problem fixed.  So frustrating and disappointing.

        F
        Frustrated Organizer
        June 9, 2021

        On Sunday, June 6th the seamless syncing between QB Time and QB online stopped working. In addition our Team members timesheets entered through the mobile app are no longer showing up in the Time record. I have been on the phone for 3 days with Time and Intuit people. No one knows what's going on. This has been a great product up until now. We are considered looking for another time tracking application. In the meantime our team members are manually recording their hours and texting them to our invoicing department. What a step backwards!

        K_Siman
        K_Siman
        June 9, 2021

        Hello @Frustrated Organizer.

         

        Thank you for sharing your experience here in the Community. I was able to look at your past cases and see you have reached out multiple times about this issue.

         

        I'm going to be reaching out to you through Private Message to discuss further, so lookout for a PM from me shortly. 

         

        Thank you for your patience. 

        4
        4MCNEIL
        June 30, 2021

        Has there been a fix for this problem? I have encountered the same issue last night while doing my payroll. What is everyone doing if it hasn’t been fixed? 

        S
        SashaMC
        July 7, 2021

        Hello Michellebmartin,

         

        Thank you for coming to the Community! As my colleague mentioned above, the best way to deal with this situation is by contacting our QB Time Support so our agent can perform a few steps on our end. In the meantime, we recommend integrating via the web connector until the investigation is fully resolved.

         

        Please let me know how the conversation goes. I will be here to assist you with any questions, as well as my team! Take care.

         

         

        L
        LLIFJANELLE
        July 13, 2021

        Oops, you are not configured to use QuickBooks Web Connector. Email [email address removed] if you need assistance.
        --.
        More info:
        StackTrace = at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
        at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
        at QBWebConnector.localhost.WCWebServiceDoc.authenticate(String strUserName, String strPassword)
        at QBWebConnector.localhost.WCWebService.authenticate(String strUserName, String strPassword)
        at QBWebConnector.SOAPWebService.authenticate(String UserName, String Password)
        at QBWebConnector.WebService.do_authenticate(String& ticket, String& companyFileName)
        Source = System.Web.Services
        20210713.19:14:39 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False
        20210713.19:14:39 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************
        20210713.19:14:39 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : Update completed with errors. See log (QWClog.txt) for details.

         

        That is my error log after trying to web connector. "Oops! You are not configured to use QB Web Connector." 

        I have been on multiple calls with multiple support personnel in both QB Desktop and in QB Time. We have been using TSheets for years, and NEVER had a problem till QB purchased Tsheets. Now Intuit has messed it all up. I, too, will be doing my second payroll manually since the two QB products cannot talk to each other. 

        MonicaM3
        MonicaM3
        July 13, 2021

        Hi @LLIFJANELLE.

         

        Thanks for reaching out to the Community for help with your Web Connector error. I know how important it is to have your time syncing with your payroll to help save time. I’d love to help.

         

        Without having all of the details, I believe I’ve got the steps to get you back on track.

         

        The first thing we want to do is make sure that the QuickBooks Online integration is uninstalled. To do that, from within your QuickBooks Time account:

         

        1. Go to Feature Add-ons, then select Manage Add-ons.
        2. From the INSTALLED section, find QuickBooks Online Integration and select UnInstall.

         

        Next, let’s connect the QuickBooks Desktop: Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration

         

         

        For additional information about the integration, check out this article: QuickBooks Time and QuickBooks Desktop Integration FAQs 

         

        I’d love to know how this goes. Feel free to reach out with any other questions. I’m here to help!

        S
        sb123
        July 28, 2021

        Is this issue still not resolved?  Client contacted me about this error and thankfully i found this post before I spent hours on a support call with no resolution.  Can someone from qb time update me please?  Our clients need to run payroll and bill their customers, this is a real time problem that should be a priority to your engineering team.

        K
        kristija
        July 28, 2021

        Sadly, as of Friday, July 16, it was still not running - it broke in April. What kind of works sometimes is using the web connector by going to File/Update Web Services/Web Connector (ignore the error message on the way). But then sometimes that breaks, too, and I have to use the resolution for Error 1085. But then sometimes it still breaks, and I have to uninstall web connector and then reinstall the other version (the older/newer depending on which one broke) AND do the Error 1085 fix. The latter is simple but a pain because you have to completely reboot your PC. Plus you have to check all your settings by clicking on the QB symbol near the top to get the screen that allows that - like checking the box to import time, and then, at least in my case, unchecking service items since our employees don't report that. Also, my employees each have different projects to charge time to, but unless you go back and redo all that, they see all of the projects. This week, so far, web connector seems to be working. TSheets worked fine for years. QBTime is an epic fail. Why this is not a priority is beyond my comprehension. I actually had one of the support techs tell me they would lose their job if they used logmein to screen share, and they couldn't help me more because I didn't pay for an extra support plan! I keep being told by the moderators of this forum that I should let them know that I am following INV-254 so I get notices of updates. Seriously. Good luck.

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