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R
Ravin340B
October 31, 2023
Question

Quickbooks Online

  • October 31, 2023
  • 1 reply
  • 0 views

Employee is receiving an error message-You don't have access to this company- when clicking on QB time invitation. She is an employee in QBO but I cannot get her access to QB Time when sending the invitation multiple times. I have done this over the last year several times and can't figure out how to get this employee active in QB Time.

    1 reply

    JaeAnnC
    JaeAnnC
    October 31, 2023

    I wish you didn't have to encounter the issue this long, @Ravin340B. I'm here to point you in the right direction to help your employee accept the QuickBooks Time (QB Time) invitation.

     

    For privacy reasons, we'll need to review your account securely to ensure your login credentials match with what's in the system. Since the Community is a public forum, we're unable to pull up your information here. That said, I recommend reaching out to our customer support team so they can determine the root cause of the issue. 

     

    To do that:

     

    1. Sign in to your QB Time account.
    2. Go to Help and select Product Help.
    3. Click Contact Us.
    4. Enter a brief description of your concern, then Continue.
    5. Select Chat with us or Have us call you.

     

    Moreover, refer to this article to learn more about setting up permissions for your team members in QB Time: Team member settings and permissions in QuickBooks Time.

     

    Keep me updated on your further questions about QB Time invitations by leaving a reply below. I'll return right away in this thread to continue assisting you. Stay safe.

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