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graceturner
November 29, 2024
Question

quickbooks online login issue

  • November 29, 2024
  • 1 reply
  • 0 views

Hi everyone,

I'm having trouble logging into my QuickBooks Online account. Every time I try to sign in, I either get an error message or the page refreshes without letting me through. I've double-checked my credentials, cleared my browser cache, and even tried accessing it from different devices and browsers, but the issue persists.

Here’s what I’ve tried so far:

  • Resetting my password (it works, but I still can't log in afterward).
  • Using incognito mode.
  • Ensuring my internet connection is stable.

Is anyone else experiencing similar issues, or does anyone know how to resolve this? Could it be an account-specific issue or something on QuickBooks' end?

Thanks in advance for your help!

1 reply

K
Kurt_M
November 29, 2024

Thanks for informing us of the current situation, Grace. I'm here to ensure you get the assistance needed to access your QuickBooks Online (QBO) account and start with your tasks.

 

I recommend contacting our Customer Care Team, as they can securely access your account. Doing so will enable them to investigate the issue further and offer the appropriate troubleshooting steps. For contact information for our support team, please visit this page and select QuickBooks Online: quickbooks.intuit.com/learn-support/help/en-us/contact-us

For visual reference, see the screenshot below.



 

In addition, you can check this page where help articles are available to assist you in performing tasks or fixing errors in QBO: Learn QuickBooks.

 

Count me in for more questions about the program or if you need a helping hand accomplishing QuickBooks-related tasks. I assure you I'll always be around to respond as soon as possible. Stay safe.

J
Jules57
November 29, 2024

I am having the same issue but can't find that "form" to fill in. My issue is that although I can log in, the screen never reaches the main page, just has those four "circles" rotating. However, when I try another laptop in the house, it is fine so must be something on my laptop. I have Malewarebytes and Norton but can't find anything on these programs to try and alter. Please help if you can. 

J
Jessavell_A
November 29, 2024

Let's get the loading issue fixed so you can seamlessly access the main page of your QuickBooks Online (QBO) account, Jules.

 

To assist you more effectively, may I confirm if you've already attempted any browser troubleshooting steps?

 

If you haven't, we can start by checking if the issue is related to your browser, since you're having trouble reaching the main page in QBO. Please try opening your QBO account in an incognito or private browsing window. Here are the keyboard shortcuts:

 

  • Safari: Command+Shift+N
  • Chrome: Ctrl+Shift+N
  • Microsoft Edge: Ctrl+Shift+N

 

Check if the four rotating circles are no longer visible. If they are gone, please clear the cache of your standard browser to remove any accumulated data. If the issue persists, consider using another supported browser or device. Keep in mind that the requirements for your computer's internet speed and browser compatibility may vary based on your system.

 

For future reference, you may want to update your account information for security reasons.

 

If you have any other questions regarding your account's inability to access the main page, please use the Reply button to communicate your concerns. We consistently support the success of your business. Keep safe.

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