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sreegopinath
August 27, 2021
Question

Quickbooks Time customer service

  • August 27, 2021
  • 2 replies
  • 0 views

08/27/21: We are in the market for a T-sheet type application that can sync with Quickbooks desktop. Ever since Intuit purchased T-sheet - the app has degraded. My name now appears as my email as my first name (which won't sync my time with QB). There is no easy way to call and fix it (Tsheets had great customer service support). After our fourth time trying to reach someone, we are ready for a new product! No more QuickBooks Time - the worst time-tracking app out there.

    2 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    August 28, 2021

    What kind of business do you run? A construction company or a professional service? We may recommend another time tracker app to integrate with your QBD.

    S
    sreegopinathAuthor
    August 28, 2021

    Hi - thank you for replying. We have an environmental engineering company where we need to track our employees time against projects (corresponds to QB Accounting Customers/Jobs). We used that to run payroll (through ADP) and reconcile our QB books. The Tsheets sync function worked really well where it would load customers/jobs as Projects (also includes vacation, sick, and other general office and overhead functions) and employees from QB. Once completed it would post the hours back to QB in the correct accounts. Parts of these have stopped working since the Intuit purchase of Tsheets and their customer service is incapable or disinterested in finding a fix.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      August 28, 2021

      Explore this app to integrate with your QBD.

      http://hubstaff.com?oid=1&affid=94

       

      K
      KAdmin1
      August 9, 2023

      Agree with this.  The tech support is junk.  I've been online with 2 techs to fix my issue, nothing fixed, they didn't listen. Its like they didn't understand what my typed words were.  I am on my 3rd tech, yes THIRD and on day TWO trying to get my issue fixed.  The 3rd tech, not even sure if they're on the other line, they don't say much.  

      WHY CAN"T I JUST GET TECHNICAL SUPPORT ???  No experts?

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      August 10, 2023

      @KAdmin1 

      Explore a 3rd party time tracking app to integrate with QBO. Like this one

      https://partners.connecteam.com/quickbooks

       

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