Skip to main content
I
ITengineer2
November 12, 2024
Question

Quickbooks Time Kiosk Firewall settings

  • November 12, 2024
  • 1 reply
  • 0 views

Hello!  our QB Time Kiosk suddenly stopped working two days ago.  After going through firewall logs and packet capture, we found that the app is now going through UAE, which was blocked by our geofilter on the firewall.

 

Is there a list of IP addresses or URLs we can specify so our next-gen security firewall can lock that down?  Specifically, if UAE is required for mobile app Time Kiosk, we need those addresses or URLs.  We are seeing IP addresses in the 18.161.6.x range, registered as Amazon.

    1 reply

    S
    Shania_C
    November 12, 2024

    Hi, @ITengineer2. It's a pleasure to have you in the Community today.

     

    I've got you covered. Let's work this out so you can complete your tasks managing your QuickBooks Time Kiosk and its firewall settings in QuickBooks Desktop (QBDT).

     

    To address this concern, please review your geolocation and geofilter settings. You need to update these settings to permit necessary traffic, especially if it's legitimately routed through the UAE for QuickBooks services.

     

    Additionally, QuickBooks Desktop does not come with a predefined IP address, so you will need to set it up manually.

     

    It is essential to ensure that your firewall and security systems are up to date for regular updates and security compliance. Additionally, regularly review alerts or logs to monitor app behavior or IP routing changes.

     

    Lastly, examine your network configuration to determine if any changes can affect QuickBooks Time Kiosk's connectivity. Collaborating with your IT department is essential to implementing the required modifications effectively and securely.

     

    Likewise, you can refer to this article for guidance on adding and managing your team members. Additionally, discover the settings and permissions for QuickBooks Time team members:

     

     

    QBDT provides excellent resources that are accessible at any time. To get started, please visit our QuickBooks Help page.

     

    If you have other time kiosk concerns, you can always contact me. Just leave a comment below, and I'll gladly provide the information you need. Take care and have a good one!

    FishingForAnswers
    FishingForAnswers
    November 12, 2024

    @Shania_C  "TTheuickBooks Time Kiosk application tries connecting using IP addresses in the 18.161.6.x range, which is linked to Amazon's infrastructure. To ensure proper functionality, please allow these IPs in your firewall settings."

     

    Call me technically illiterate, but I'm pretty sure that @ITengineer2  already knew the range of IP addresses, and was asking for more specific details.

     

    Also pretty sure that they are their IT department, judging by the name.

      I
      ITengineer2Author
      November 12, 2024

      😉

      Terms & ConditionsAccessibility statement