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H
HCM11
November 25, 2024
Question

Quickbooks Time Log out issue

  • November 25, 2024
  • 1 reply
  • 0 views

We are experiencing an issue with Quickbooks time.. users that are already logged in - need to log out - says they arent logged out.. they need to log back in again.. then cog out to clock out.. See video referenced.. how can this be fixed.. is there a fix?  This does not happen every time.  But is not correct.  Please advise.

1 reply

F
FaithA
November 25, 2024

It's important to us that your QuickBooks Workforce app works flawlessly, HCM11. Let's tackle the log out issue and get you back on track.

 

Normally, the QuickBooks Workforce app should not prompt you to log back in once you have clocked out. This process is designed to be straightforward to prevent any disruptions to your workflow. There might be several reasons for this, such as an outdated app version or temporary glitches. 

 

I suggest the following actions to help you resolve this. Ensure that your QuickBooks Workforce app is always updated to the latest version to benefit from the latest fixes and performance improvements. You can update your app via the Google Play Store for Android devices or the Apple App Store for iOS devices. After this, report the problem and upload device logs:

 

  1. Sign in to your QuickBooks Workforce.
  2. Select More, then Settings, and select Help & Support, then Upload device logs.
  3. Enter a Description of the issue, then select the camera icon to upload any images that may provide context.
  4. Select Upload.

 

Once you've submitted the device log, please contact our support team. Provide them with a detailed description of the issue and ask for your case number associated with the log. This will help expedite the troubleshooting process. 

 

To level up your management game in the future, you can also consider setting up timesheet submissions and approvals in QuickBooks Time. 

 

Don't hesitate to leave a comment or tag me if you have more questions. I’ll be here to help you along the way. Wishing you a productive day.

H
HCM11Author
November 25, 2024

Faith A -

 

Thank you for this detail - I should of mentioned however this is for Quickbooks Time Kiosk version -

 

All of my employees are on this  in our breakroom.. The is where the issue occurs.. has this instance been seen with others using the Kiosk version of QB TIme?

F
FaithA
November 25, 2024

Thanks for sharing those details, HCM11. Understanding that you're using the QuickBooks Time Kiosk version in your breakroom is indeed helpful. 

 

While instances of similar issues haven't come to our notice at the moment, the process should indeed be straightforward. The clocking out process with QuickBooks Time Kiosk does not require your employees to clock in or sign in again in order to clock out from their shift. They only need to enter their PIN and select Clock out to complete the process. 

However, I appreciate you proactiveness in getting this resolved. The best way to go around this is through reaching out to our dedicated support team to get this issue resolved promptly. They can open a case on this and you'll be receiving timely updates via email. Here's how you can contact them:

 

  1. Open you account, and select the Help panel on the top part of your screen.
  2. Click the Search tab, then click Contact Us. 
  3. Click Tracking Time, and then choose a way of contact. 

 

Our Callback and Chat Support team is available from 6 AM to 6 PM PT, Monday through Friday, and they’re ready to assist you.

 

Furthermore, I also recommend a comprehensive resource where you can learn how to create, edit, delete, approve, and reject timesheets, or insert a break for your team members. It's a great way to save your time in the future. Feel free to access this link in your convenience: Manage timesheets in QuickBooks Workforce.

 

As always, any further queries are welcome on this thread. I'm only a click away and here to ensure your experience with us is smooth sailing. Take care.

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