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BatesEle
October 9, 2023
Question

Quickbooks Time Mapping not working

  • October 9, 2023
  • 1 reply
  • 0 views

We recently hired a new employee and I've entered all of his payroll information in Quickbooks (desktop).  He was pulled into Quickbooks time (workforce) and everything has been working fine for a week with him clocking in and out.  Today, I ran payroll but his time did not pull into quickbooks (I had selected use time data to create paychecks when hired).  In the Quickbooks time, I chose the mapping tool but when selecting his name, I'm not given  any options to map time.  It tells me I need to set it up in Quickbooks first - which that was already completed.  I've synced them several times.  How can I map his account?

1 reply

JessT
JessT
October 9, 2023

Hi BatesEle,

 

I understand you have already performed the necessary steps to set up the new employee's payroll information in QuickBooks Desktop and QuickBooks Time. Despite syncing the two systems multiple times, you are still unable to map the employee's time using the mapping tool in QuickBooks Time.

 

Do you see an error message in your Sync Log? If there's is, please let me know. You can also search for the message in the Community. If there's none, I recommend reaching out to the QuickBooks Time Support for further assistance. They have access to advanced tools and resources that can help diagnose and resolve the specific issue you are facing with mapping the employee's account.

 

I'm also adding this article for your reference in the future: Sync QuickBooks Time after upgrading QuickBooks Desktop.

 

Please don't hesitate to go back to this thread if you have other concerns about your employees' time entries. Take care and have a good one.

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