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HyJohn
March 20, 2021
Solved

Quickbooks Time (T-Sheets)

  • March 20, 2021
  • 2 replies
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I want to use Q Books time, but am having a hard time knowing were to start.  When I login to my account, there are two companies set up with the same name.  Which one do I use and how do I delete the other one.

Is there someone on Q Books team that would be willing to help me with this?

    Best answer by MonicaM3

    I haven't figured it out, and frankly I don't think Intuit is all that's concerned about it.  I'm definitely not expecting someone from their team to take the time to look at this.  It appears that I somehow set up two account for the same company as i was exploring the t-sheets program.  They are both trial versions and both will expire soon.  I can just set up another trial version if I need to keep exploring. 

    We are a Enterprise Diamond user, so QBs time is a part of my package, (I Understand), but I haven't had much luck getting help setting it up.  I'm out in a big field wandering around looking for answers, and every door I knock on, I'm told to look elsewhere.  I'm sure that after many hours of trial and error, I might get somewhere.

    Fortunately, I just chatted with a company called Fourlane, (Who I bought my original version of Enterprise from), and it looks like they are willing to walk me through this and help me customize it to my needs.  I'm optimistic that I might be able to use QuickBooks Time after all.

    I appreciate you checking up on me though.  It shows that at least one team member is checking to see if i found the right door yet.  (I don't think it exists.)  But i'm more grateful for someone like Fourlane who can actually help me.  I'm optimistic....


    Thanks for the update @HyJohn.

     

    It can be frustrating feeling like you are wandering around knocking on doors and not getting any answers. I’m familiar with Fourlane and we value their partnership.

     

    We’d love to help you as well, truly. Our QuickBooks Time support team can help, they can also send you a link to set up an onboarding appointment. This would allow us to help you get your account configured to your companies preferences.

     

    I’m sending you a PM with additional resources. Let me know if you have any questions about them.

     

    We value your business and thanks so much for letting us help.

    2 replies

    P
    peterjerry
    March 20, 2021

    Businesses run better with QuickBooks. Track expenses, manage cash flow & create invoices QuickBooks 

    Jessica_young
    Jessica_young
    March 22, 2021

    Good morning, and happy Monday, @HyJohn.


    The easiest way for you to switch companies is to log out of the account and then log back in with their other login credentials.

     

    You can always verify and edit this information by visiting accounts.intuit.com.

     

    For help with permanently deleting your second company, I’d suggest contacting our support team so they can assist. Here’s our contact information: QuickBooks Time support.

     

    Let me know if you have any more questions by replying to this post. All of us here in the Community are eager to help!

     

      H
      HyJohnAuthor
      March 22, 2021

      That's my trouble.  I only have one login.  It's like there is two accounts for the same company under the same login.  I'll try contacting support.  I haven't had much success there in the past.  Here's hoping.

      I'll update you on whether that works or not.

      Jessica_young
      Jessica_young
      March 29, 2021

      I'd love to hear how this turned out, @HyJohn!

       

      Were you able to get in touch with support to close out that duplicate account? I want to make sure you were able to get into your correct account, and back working.  Please let me know if there's anything I can help with.

       

      I look forward to hearing from you!

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