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21machine
July 9, 2024
Solved

Quickbooks Time (TSheets) User Roles

  • July 9, 2024
  • 1 reply
  • 0 views

I've assigned an employee Administrator status in QB Time (TSheets) so that he can create jobs and synch with QB Online, but every time he logs off and logs back in again, he is not an Administrator anymore. Am I missing a step? How do I get the Administrator status to hold on his profile?

Best answer by Candice C

Hey, @21machine. 

 

Thanks for letting us know how those troubleshooting steps went for you. 

 

Since they didn't work, I recommend contacting our Customer Support Team so they can take a further look into your account. 

 

Support Hours: Monday to Friday, 6 AM to 6 PM PT. 

 

  1. Sign in to QuickBooks Time and tap Help.
  2. Select Contact Us.
  3. Enter your concern, then press Continue.
  4. Choose to have us call you to get a callback from the next available expert.

 

Please keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

1 reply

JoesemM
JoesemM
July 9, 2024

You haven't missed any steps, 21machine. Once you give a user permission, it will stay even if they log out in QuickBooks Time. Let's troubleshoot with the user to fix this unusual behavior.

 

The outdated stored cache can affect the performance of the program. I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue.

 

Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. Here are the keyboard shortcuts:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

After that, assign permission to the employee and let them log out and log in to their QB Time account. If it works, I recommend clearing the cache of your regular browser so you can access QuickBooks with a clean slate. You may also use other supported browsers as an alternative. For more details about their permissions, see this article: Team member settings and permissions in QuickBooks Time.

 

Additionally, you can refer to these articles on how to manage your team’s time and pay period in QuickBooks Time:

 

 

If you have any further questions about member access in QuickBooks Time, please feel free to reach out to me. I'm here to help you. Best regards.

2
21machineAuthor
July 11, 2024

Thanks for the quick reply. I did exactly as you suggested on my computer, and also cleared browsing data history on the other admin's computer and the employee who's permissions we're having trouble with. Once everyone had been cleared, I logged into Time and updated his role to Administrator. Then he logged in and it was updated, but about two hours later the synch bar just dropped off and he returned to Worker. Any other suggestions? We need him to be able to synch between the two as part of his functions for us.

Candice C
Candice CAnswer
July 11, 2024

Hey, @21machine. 

 

Thanks for letting us know how those troubleshooting steps went for you. 

 

Since they didn't work, I recommend contacting our Customer Support Team so they can take a further look into your account. 

 

Support Hours: Monday to Friday, 6 AM to 6 PM PT. 

 

  1. Sign in to QuickBooks Time and tap Help.
  2. Select Contact Us.
  3. Enter your concern, then press Continue.
  4. Choose to have us call you to get a callback from the next available expert.

 

Please keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

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