Quickbooks workforce

Thanks for getting in touch with the Community, @Amylynn1.

We can try a few troubleshooting steps to make your employees able to view their pay on the app in QuickBooks Online. 

To ensure that your employees have access to their paystubs, kindly verify whether they have been invited to view the payroll once it is processed. This will enable them to conveniently access their paystubs.

If they haven't been invited, here's how to invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more in QuickBooks Online Payroll:

Set up and invite a new employee

Note: If your employee has access to your QuickBooks Online account, make sure they use a different email for Workforce than the one they use to sign in to QuickBooks Online.

1. Go to Payroll and select Employees.
2. Select Add an employee.
3. Add your employee’s name and email address. They’ll automatically get an email with instructions to set up their Workforce account so they can see their pay stubs and W-2s, and select the Paperless W-2 option.
4. If you want your new employee to add their personal info, select Ask this employee to enter their personal, tax, and banking info with QuickBooks Workforce checkbox.
5. Select Done.

Invite existing employees

You can invite multiple employees at once, or an individual employee to view their pay stubs and W-2s.

1. Go to Payroll and select Employees.
2. Select Invite to Workforce.
3. Check the boxes next to the names of the employees you want to invite and enter their email addresses.
4. When finished, select Send invitations.

For a more detailed step of this, you can view this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks Online Payroll

If your employee already has access, I would like to confirm if there is any specific error message that appears during the process. If yes, kindly provide us with additional information about it. This will help us investigate the issue further and provide a solution. In the meantime, you can try signing in to your QuickBooks Online account using a private browser or "incognito" mode. You can also try your browser's cache, which will remove the historical data and allow you to access QuickBooks with a clean slate. Additionally, you can switch to a different supported browser to enable your employee to function properly.

Additionally, here are some articles that you can read to help you learn how to see and print your pay stubs online or in the Workforce mobile app. You can also see your time off balances and year-to-date pay: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce

Please don't hesitate to send a reply if there are any additional questions regarding your employee's pay in QuickBooks Workforce App . Have an awesome day!