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A
adf251
May 17, 2025
Question

Recent Quickbooks Online Time Upgrade - Time Entries Lost

  • May 17, 2025
  • 1 reply
  • 0 views

Something with the recent changes to Quickbooks time wiped out all of my company's Time entries for April. I can't find an option to Contact Support (all of the links just redirect to the chatbot in my account, and there's no legitimate Contact Us form, phone number, or email address listed).

 

Has anyone run into this problem, and is there any way to recover our data? Having all of my employees go dig up timesheet backups and re-enter data they already entered in Quickbooks is a non-trivial task.

1 reply

T
TrixieD
May 17, 2025

The time entries are not showing, possibly because they were manually deleted, adf251.

 

To check for deletions, go to the Audit Log.

 

  1. Click the Gear icon.
  2. Select Audit log under Tools column.



Alternatively, you can re-enter the data. If you didn't see any deletions, contact our Live Support Team for assistance in determining why the time entries disappeared and to help you check your account. Here's how:

 

  1. Click the (?) Help icon, then select the Search tab.
  2. Enter the question or topic with which you require assistance
  3. Click the Contact Us tab at the bottom.
  4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.



 

Should you need further help managing your data, click the Reply button or start a new thread in the forum. We're always here to offer you assistance and support.

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