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brackens
September 8, 2023
Question

Team members

  • September 8, 2023
  • 1 reply
  • 0 views

Since the update on Time when I go in to do the schedule it will not let me pick specific groups to show up on the schedule, it just keeps showing every employee. Is this a glitch on QBs side or is there a new trick to pick specific groups for the schedule.

Thanks

Marlee

1 reply

AlcaeusF
AlcaeusF
September 8, 2023

Hello there, brackens.

 

I'm here to help fix the issue you're having when doing a schedule in QuickBooks (QB) Time.

 

When creating a schedule in QB Time, you should be able to choose or select any pre-existing groups that you have created. To isolate this, let's sign in to your QB Time using a private browser (incognito). Sometimes, when the browser has accumulated a lot of frequently accessed page resources like cache and cookies, it can lead to an unusual response.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, try to create a schedule again to double-check. If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about managing groups and schedules, check out these articles for future reference:

 

 

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.

B
brackensAuthor
September 14, 2023

Tried your suggestions I believe there is a glitch in the program since the update or change whatever you want to call it to Time,  The problem is still there, when I go into schedule at the top and choose All team members then I choose which groups I want on the schedule and hit OK then go back to the schedule there is no change in employees it still shows all employees on the schedule, it used to just show the employees in the groups I chose.

 

AlcaeusF
AlcaeusF
September 14, 2023

Hi Brackens,

 

Thank you for sharing updates about the results. Allow me to chime in and help you figure out the problem with managing schedules in QuickBooks Time.

 

Let's check one more thing to determine if the issue is related to the assigned team members in the groups. Review the assigned groups to ensure it's still correct.

 

Here's how:

 

  1. On the left navigation bar, click My Team.
  2. Review your team members.
  3. Check the Group column if they are still assigned to the correct groups.
  4. Edit members if necessary.

 

If the groups assigned to each member are correct, please proceed with contacting our QuickBooks Time Support. This way, they can check the issue further about assigning schedules.

 

Additionally, you can view crew members or groups on QuickBooks Workforce (formerly QuickBooks Time mobile app). For more information about the process using the Workforce app, check out this article: Add and manage groups and managers in QuickBooks Time.

 

Let us know how the issue goes with adding a group to a schedule. We're always ready to lend a hand in this space. Take care always.

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