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jaredbunko
Nov 30, 2020 6:46 PM UTC
Solved

TSheets Login

New Intuit Security won't allow me to log into TSheets. I have tried updating my password, cleared my cache. Still no luck.

sberti
sbertiAnswer
Nov 30, 2020 11:23 PM UTC

Hey @jaredbunko, thank you for those!

 

I've looked into this issue you are having and this is a known issue that our team is currently working on.

 

I had one of my amazing co-workers put a 'hold' on the update it's asking you to do so that you don't have to worry about it for a while.

 

You will want to refresh your web browser and/or sign out and sign back in so that the hold takes.

 

Try that out, I'd love to know how it went for you!

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6 replies

sberti
sberti
Nov 30, 2020 8:40 PM UTC

Hello @jaredbunko, welcome to the Community! It'll be my pleasure to assist you today.

 

It's disheartening to hear you're having trouble logging into your TSheets account;

Are you getting an error message, and what does it say if so?

 

Any extra info, like the which web browser you are using or screenshots you can provide, would be very much appreciated.

 

Once I have that info, I'll be able to troubleshoot this issue further with you. Looking forward to your response!

jaredbunkoAuthor
Nov 30, 2020 8:46 PM UTC

Attached a couple screen shots. I've tried using Chrome and Safari, same issue. I can log in and then at the top right it says action required, I put it my password and it locks me out of my account. We have tried updating my password several times

sberti
sbertiAnswer
Nov 30, 2020 11:23 PM UTC

Hey @jaredbunko, thank you for those!

 

I've looked into this issue you are having and this is a known issue that our team is currently working on.

 

I had one of my amazing co-workers put a 'hold' on the update it's asking you to do so that you don't have to worry about it for a while.

 

You will want to refresh your web browser and/or sign out and sign back in so that the hold takes.

 

Try that out, I'd love to know how it went for you!

    People2Manage
    May 25, 2021 4:36 AM UTC

    Hello

     

    I have to workers that can not sign-in

    Jozef Balog [email address removed] I send new invite but it still doesn’t work

    Lubos Matviak [email address removed] I also send invite and sign him in myself on the computer.

     

    Admistrator People2Manage I am from Denmark 😊

     

    Sincerely Maja

    Tori B
    Tori B
    May 25, 2021 1:55 PM UTC

    Hi there, @People2Manage. 

     

    Thanks for reaching out to the Community for support. I hope you're enjoying the day so far. 

     

    When looking into the accounts, I see that Jozef actually has two profiles set up. Would you mind explaining in a bit more detail what happens when you send the invite to Jozef? Does he receive it? Are there any errors? 

     

    However, Lubo's account looks fine. I do see that Lubo needs to accept the invite. It sounds like they are able to sign in from the web. What happens when they try to sign in on the app? 

     

    I'll be sure to keep an eye out for your response. Please provide any screenshots if you have any. This will help me along the way to getting this resolve and investigate any error messages. 

     

    I look forward to chatting with you soon. Take care and have a great day! 

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