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SimFoundriesJeff
February 9, 2021
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TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

  • February 9, 2021
  • 1 reply
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I am currently logged into my other intuit products (QBO) and my login in ad MFA work fine, however when it try to login to TSheets it says "We couldn't find a TSheets account associated with this User ID or email address."

 

I attached the screenshot.

 

This is keeping me from entering time and invoicing my customers.

Best answer by K_Siman

Hello @SimFoundriesJeff! Thanks for following up and verifying where you're logging into. 

 

With that particular error message, I'd recommend contacting support. Typically that means there's an issue on the backend with the username/email and it's not connected correctly to the TSheets account. Here are the ways to get the help you need:

  1. Call us at 888-836-2720.
  2. Chat with us from within your account or tsheets.com.

All of us here in the Community are happy to help in any way we can, so please don't hesitate to reach out with any more questions you have!

1 reply

Jessica_young
Jessica_young
February 9, 2021

I'm here to help, @SimFoundriesJeff.

 

First, ensure you're logging in from the site tsheets.intuit.com rather than tsheets.com. If you're logging in from your mobile device, you'll want to select the option to "log in with Intuit".

 

If your login attempt is still unsuccessful, head to accounts.intuit.com and verify that you're using the correct username/password.

 

I'd love to hear how this goes. If you have additional questions on this, please don't hesitate to reach back out. Don't worry! We'll make sure you get back in asap. Take care!

S
SimFoundriesJeffAuthor
February 9, 2021

It is still not working for me.

 

I am using tsheets.intuit.com as you suggested.

 

I am logging using my Inuit account, and have no issues logging into any other application, such as QBO or accounts.intuit.com, but when try the same credentials in TSheets, it gives me that same error.

K_Siman
K_SimanAnswer
February 10, 2021

Hello @SimFoundriesJeff! Thanks for following up and verifying where you're logging into. 

 

With that particular error message, I'd recommend contacting support. Typically that means there's an issue on the backend with the username/email and it's not connected correctly to the TSheets account. Here are the ways to get the help you need:

  1. Call us at 888-836-2720.
  2. Chat with us from within your account or tsheets.com.

All of us here in the Community are happy to help in any way we can, so please don't hesitate to reach out with any more questions you have!

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