TSheets profile emails arent in sync with QBO. This is because when TSheets profiles are created, the emails are pulled from QBO but then updated, they become unmatched.

Managing data changes must be made in your QuickBooks Online (QBO) account, Ahmed. Let me explain this further.

Since your QBO account is integrated with QuickBooks Workforce (QBTime), creating or updating employee profile emails is accomplished in the online program and synced to your TSheets account. This process requires proper mapping of the information from QuickBooks Online to QBTime.

Thus, I suggest updating their email address from the main hub (QBO) and following the mapping procedure through this link: Integrate QuickBooks Time and QuickBooks Online.

Here's how to update the information directly from the employee's profile in QuickBooks:

1. From the left menu go to Payroll and choose Employees.
2. Find and select the employee's name to open the employee profile.
3. Within the Personal info section, click on Edit.
4. From there you can enter the employee's updated email address.

Once done, these changes are updated or imported to QBTime.

In addition to that, you can review the Sync Log report to verify the data being imported or check any errors after syncing. I've included a screenshot for reference.

However, if the issue persists, I recommend contacting our Customer Care Team to review your account further and provide real-time assistance.

Once everything looks good, you can run your payroll and create paychecks for your employees.

I'm available to help with any questions you have while managing employee profiles in your account. Just keep this thread updated. Stay safe!