Skip to main content
S
Sandy_C
October 21, 2023
Question

Unable to Login to QuickBooks Time -- Not Receiving Text Verification Code

  • October 21, 2023
  • 1 reply
  • 0 views

Lately. when I attempt to login to QuickBooks Time, and I request that the verification code be texted to the phone number in my account, I haven't received the text immediately.

 

Oftentimes, I will click on "I didn't get a text message," and then I click "Text a code" again and then after a few minutes, I will receive the text with the code. Sometimes, I have to try only a couple of times. Today, I have tried numerous times with no success.

 

Please can you have your programmers check on this, especially since the problem is getting worse. 

1 reply

S
SirielJeaB
October 21, 2023

Hi there, Sandy_C! Thank you for reaching out to us and sharing your concern about the issue you're encountering when attempting to log in to your QuickBooks Time account. Allow us to assist you in resolving this issue.

 

 

We understand how important it is for you to access your account and get back on track. To resolve the issue of not receiving a text code, we suggest that you restart your phone and check your network signal. This problem could be due to a temporary issue with your device or network. Additionally, please ensure that you have not accidentally blocked the phone number from which the text message was sent. If you have, please make sure to unblock or allow this number on your iOS or Android device.

 

If restarting your phone and unblocking the number do not resolve the issue, you can request a new code by selecting the "I didn't get a text" option on the product sign-in page. This will direct you to alternative options, such as receiving the code via email or phone call.

 

However, if you continue to experience the same problem, we recommend contacting our live chat support to connect with one of our experts. Our representatives can pull up your account and investigate this further.

 

Feel free to visit these articles for reference in handling your account moving forward:

 

 

Please do not hesitate to contact us again if you have any further questions regarding login issues or need assistance with any other QuickBooks challenges. Our community is always here to help you. Have a great day ahead!

Terms & ConditionsAccessibility statement