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bosticlegal
June 1, 2021
Question

Unapproved time sheets are locked

  • June 1, 2021
  • 2 replies
  • 0 views

Long story short - I approved, exported, then unapproved all time for the month of May, for myself and my sole employee. 

 

The approvals report in Quickbooks time shows that all hours are unapproved. There are no corresponding time entries in QBO invoices. This is as it should be. 

 

However, in the QBT time sheet itself, all of the entries are locked. Attempting to edit them generates an error message that I cannot edit because it is approved and exported, and gives me the hint to try again after a manager unapproves or rejects the time sheet. But the sheet is unapproved. I am not given an option on the approvals page to reject. 

 

2 replies

rupinderkaur
rupinderkaur
June 1, 2021

Hi @bosticlegal 

Hope you are doing great..!!

How to unlock time:
  1. In QuickBooks Time, go to the QuickBooks dropdown and select Unlock Exported Time.
  2. Choose a Start Date and an End Date.
  3. Select All employees and choose individuals, groups of employees, or all employees to unlock time for.
  4. The timesheets that will be unlocked are displayed for reference. Select Unlock Timesheets.
  5. In the notice that displays, select Confirm unlock.
  6. Go to Approvals and choose the same date range and employees you chose to unlock.
  7. Select Unapprove for each employee. (See: How to Unapprove Timesheets)
  8. In the Approvals Report, Time Entries > Timesheets, or anywhere you can edit time, make your desired changes. (See: How To Edit or Delete a Timesheet)
  9. Go to Approvals and re-approve the timesheets. (See: How to Approve Timesheets)
  10. Re-export the timesheets:

Was this helpful?

 

Regards

Rupinder Kaur | Sagenext

B
bosticlegalAuthor
June 1, 2021

Thank you for responding. 

 

I do not have the option to unlock exported time sheets. The only drop down menu I have says "QuickBooks Payroll," and unlock is not an option. 

Candice C
Candice C
June 1, 2021

Good afternoon, @bosticlegal. 

 

Thanks for reaching back out and clarifying that you don't have the option to unlock exported timesheets. 

 

The reason why you may not see this option is because the feature is still in Beta. However, we wanted to see if you had it or not before moving forward. In this case, I recommend contacting our Customer Support Team. They have the tools to get this added to your account so admins will have the ability to unlock time on their end. Here's how: 

 

  1. Go to the Help (Question mark) icon in the top right-hand corner. 
  2. Choose Product Help. 
  3. Tap the Chat now button. 
  4. Give a brief description of the issue. 

 

If you'd like a direct number, it's listed below: 

 

  • +1 (888) 836-2720 

 

Please let me know how it goes. I want to make sure that you get back on track with your business. I'm only a few clicks away if you need me. 

K
Koelpin
June 9, 2021

Only administrator level users can approve timesheets my vanilla. Administrator level users see all projects and are not limited by the project permissions, so any administrator level user can submit and approve time.

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