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Joe Ang
April 15, 2021
Question

User unable to login

  • April 15, 2021
  • 3 replies
  • 0 views

Hi, 

 

One of my new employees cant access the timesheet. 

 

The following error was displayed. 

 

Can someone please advise? 

 

Thanks!

 

    3 replies

    MonicaM3
    MonicaM3
    April 15, 2021

    Hi @Joe Ang,

     

    Welcome to the Community. Thanks for checking in for help with getting your employee access to their timesheet.

     

    I didn’t see an attachment or error message in your post. Can you tell me a little bit more about what they are seeing?

     

    • Are they using the mobile app?
    • Have they tried to access their timesheet from a web browser?
    • Can you tell me what error message they are receiving?

     

    Any additional details would be really beneficial to help get this situation resolved for your team member.

     

    I’ll keep an eye out for your reply so we can get them squared away as quickly as possible.

     

    Thanks!

    T
    Tigger64
    April 19, 2021

    I have this problem too.  Employee is unable to log in.  Now it says her log in is Expired.  HELP

    Ami_D
    Ami_D
    April 19, 2021

    Good afternoon, @Tigger64. I'm happy to help to make sure your employee can get back online and clocked in.

    There could be a couple of things going on here, but the most common reason for employee login issues is that they did not update their account during a recent security update from Intuit. 

    To resolve this, all you need to do is send them a new invitation to TSheets. You can do that by following these steps:

    1. Go to My Team.
    2. Look for your affected employee and click the three vertical dots and then Edit.
    3. In the General section, you'll see the Status and the Resend Invite button.
    4. You can click Resend Invite and then click Send. 

    Doing this will prompt your employee to update their account information to access QuickBooks Time again. 

    If, for some reason, this doesn't work or you don't see the Resend Invite button, please let me know, and we can work through some other possible causes. 

    Looking forward to hearing from you!

    MonicaM3
    MonicaM3
    April 20, 2021

    Hi @Joe Ang,

     

    I wanted to check to see if your employee was able to log in successfully. Let me know if they still need assistance. I'm happy to help.

    Enjoy your day!

    K
    Kingacp
    June 24, 2021

    I also have an employee that cannot login, even after sending invite, was easier when it was tsheets, now quickbooks time is making it harder, when I logged out as administrator, I even had trouble, had to uninstall app on phone and reinstall, finally got logged in, no matter what we tried, I couldn't get him logged in 

      Tori B
      Tori B
      June 24, 2021

      Hey there, @Kingacp.

       

      Thanks for following the thread and sharing your concerns. I appreciate the time you've taken to try some troubleshooting steps, like uninstalling and reinstalling the app. 

       

      Since uninstalling and reinstalling the app isn't working for your employee, I recommend resending an invite to that employee. Once they've accepted it, have them sign in. Please ensure the employee's app is up to date. 

       

      However, should your employee still face issues getting signed in, you'll need to contact our support team as mentioned by my colleague above. An agent can review your account securely and investigate this matter further. 

       

      Let me know if you have additional questions or concerns. Take care!

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