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B
bronsbookkeeper
July 30, 2023
Question

View Details Error

  • July 30, 2023
  • 1 reply
  • 0 views

I have been trying to select "view details" on employees since Friday July 30, 2023 and continue to get an error that reads "Sorry! We're having technical difficulties. We've been notified of the issue. Wait a little bit, then try reloading the page. If it still doesn't work, chat with us for support." (see attached) Is anyone else having this issue? There is no customer service on the weekend, and I have a payroll needing run today.

1 reply

M
Maybelle_S
July 30, 2023

I appreciate your dedication to resolving the issue, bronsbookkeeper. Let's make sure you can successfully view details in QuickBooks Time.

 

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

 

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-90860.

 

During this process, if you have any questions or need further assistance, please don't hesitate to reach out to us. We appreciate your patience and understanding while we work toward a resolution.

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