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joalarva
August 16, 2023
Solved

We received a message that our payment method isn't working

  • August 16, 2023
  • 1 reply
  • 0 views

We want to make sure that we are just looking to provide a new mode of payment, and this is not a system glitch. Thank you!

Best answer by Kevin_C

Hello there, @joalarva. I'm here to provide insights about the error you encountered while trying to process a payment in QuickBooks.

 

The error code 81624 happens when the bank blocks or fails to authorize or validate a payment transaction related to QuickBooks. To proceed with making a payment, follow these recommendations to fix it:

 

  • Clear your cache and cookies, or try to update your payment details using a private browser.
  • Make sure all your card billing information is correct and up-to-date.
  • Ensure that the billing address in your QuickBooks company file matches the address on your card.
  • Make sure your contact number is formatted correctly using the +area code.
  • Ensure no special characters or symbols (such as @ or *) are in your billing address.
  • Try to pay later using a different credit card.

 

If the issues persist after performing the suggestions above, I suggest contacting our QuickBooks Time Support. They're equipped with the tools to look into your account and perform a screen-sharing session to investigate this behavior further.

 

Additionally, you can visit these articles to learn more details about permissions and company settings in QuickBooks Time:

 

 

If you have any follow-up questions about updating your payment method or other QuickBooks-related concerns, please don't hesitate to comment in this thread. Stay safe!

1 reply

DivinaMercy_N
DivinaMercy_N
August 16, 2023

Hi there, @joalarva. I'll share some information about the message you receive. 

 

In QuickBooks Time, there's a wide variety of reasons that may cause your payment method to not work. To verify this, I highly recommend reaching out to our Phone support team. They can pull up your account in a secure place and review the setup. 

 

On the other hand, you can also contact your bank to know if there are issues on their end. For reference, check out this article: What to do about a declined payment to QuickBooks Time.

 

I also include this helpful resource that you can use as a guide in case you need to change your payment method: Change your QuickBooks Time payment method.

 

Please don't hesitate to leave a reply below if you have other concerns about your billing method. Have a good day ahead. 

J
joalarvaAuthor
August 16, 2023

We tried to proceed with a payment and got (Error code: -81624) - can you give us more information on this and thanks!

 

K
Kevin_CAnswer
August 17, 2023

Hello there, @joalarva. I'm here to provide insights about the error you encountered while trying to process a payment in QuickBooks.

 

The error code 81624 happens when the bank blocks or fails to authorize or validate a payment transaction related to QuickBooks. To proceed with making a payment, follow these recommendations to fix it:

 

  • Clear your cache and cookies, or try to update your payment details using a private browser.
  • Make sure all your card billing information is correct and up-to-date.
  • Ensure that the billing address in your QuickBooks company file matches the address on your card.
  • Make sure your contact number is formatted correctly using the +area code.
  • Ensure no special characters or symbols (such as @ or *) are in your billing address.
  • Try to pay later using a different credit card.

 

If the issues persist after performing the suggestions above, I suggest contacting our QuickBooks Time Support. They're equipped with the tools to look into your account and perform a screen-sharing session to investigate this behavior further.

 

Additionally, you can visit these articles to learn more details about permissions and company settings in QuickBooks Time:

 

 

If you have any follow-up questions about updating your payment method or other QuickBooks-related concerns, please don't hesitate to comment in this thread. Stay safe!

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