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kati-solutions
October 26, 2023
Question

Weekly Timesheets not loading

  • October 26, 2023
  • 2 replies
  • 0 views

I have multiple time keeper employees who cannot enter time on their weekly timesheet because it will not load. 

They have shut down/restarted, logged out/in. They have cleared cache files and tried multiple browswers. 

 

Any suggestions?

    2 replies

    J
    jackschuld
    October 26, 2023

    Same here. Was able to replicate the error on multiple devices with multiple different accounts when trying to submit weekly timesheets

      F
      FateCandylaneT
      October 26, 2023

      We recognize the need and urgency to enter weekly timesheets for your multiple employees, Kati and stoutishgoat.

       

      Currently, we have an ongoing investigation relating to weekly timesheets not loading efficiently in QuickBooks Online. Please know that our product engineers are aware of this issue and are implementing measures to provide timely resolution.

       

      For now, we recommend contacting our Customer Care Team to have your account added to the list of affected users. This way, you'll receive real-time updates through email notification regarding the status of the investigation.

       

      Here's how to reach them:

       

      1. In your QBO account, click the Help icon and select Contact Us.
      2. Enter your concern and click Let's Talk.
      3. Select Start a chat or Get a callback with a support expert.

       

      Moreover, if you need to enter a single day or event at a time for your employees, you can track and record single-time activity timesheets in QBO.

       

      We'd appreciate your patience and understanding as we work towards a resolution to this concern. We'll keep this forum available so you can always leave a reply below. We'll be sure to get back and provide additional help or updates. 

      H
      HB66
      November 1, 2023

      I tried to do the online chat for one of my employees and started the conversation, gave the log-in information, and the person never came back to the chat line. I responded back after 10 minutes with Hello and then again 15 minutes later asking if the person was still there, both times with no response, so I disconnected the call. I also tried to hit the phone number listed to call from the phone and it never connected. Our employee is getting a prompt that his timesheets are not syncing and that our company no longer uses Workforce now. I tried all the troubleshooting steps on his phone such as turning on/off, making sure tracking location was on, etc. Is there a specific requirement for using Windows 11 or a certain phone version? Could older phones or older versions of Windows cause an issue?

      V
      valerie5
      February 6, 2024
        You are not the only one! I've been on the phone with several techs for 90 minutes plus.  It seems they took this feature away OVERNIGHT from us.  They told me the only way to get it back is to upgrade to advanced (for $200/month from $85).  I'm pretty upset given I can't even go in and view or edit old time entries.  No warning for this upgrade whatsoever.  
       
      I am opening a ticket to see if there are any other options.  But they REALLY have me there since I can't invoice or do anything without being able to view and edit time entries!  
       
      I think at this point you will need to call and open a ticket as well.  Maybe they will change what ever crap update they did to cause us to lose a basic function.  Good luck.
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