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M
michalle
January 16, 2024
Question

Went from QuickBooks time ONLY and upgraded to QuickBooks Payroll and now Time is unavailable due to a glitch. See screenshot

  • January 16, 2024
  • 1 reply
  • 0 views

 Hi all, we tried out quickbooks time for the past 6 months without quickbooks payroll. At the start of the year we upgraded to quickbooks payroll and now I'm stuck in this loop when I try to go into quickbooks time.

 

If I hit activate now it just takes me to my settings and nothing else is prompted and quickbooks payroll is already activated. 

1 reply

R
Rasa-LilaM
January 16, 2024

Thank you for visiting the Community today, michalle.

 

Your time and payroll management are crucial, and I understand the importance of having these features working seamlessly. Let's work together to get this resolved.

 

Based on the screenshot provided, it looks like your subscription had expired. To check the status of the account, it'd be best to get in touch with our QuickBooks Time Support Team. One of our specialists will review your billing and subscription and check what's causing the error. They'll also assist you through the process of applying the permanent resolution.

 

To get the contact details: 

 

  1. In your company, go to the Find answers and get help icon.
  2. Click the Contact Us button to see more options
  3. Enter a brief description of the issue or concern in the What can we help you with? box and click Continue to proceed.
  4. In the How would you like to connect with us? screen, tap the Chat with us button to start a conversation, or Have us call you to schedule a callback.

Browse through this article to learn more about modifying the billing method: Update your QuickBooks Time billing information. It includes answers to common questions about the process. 

 

Additionally, the following links contain articles that will aid users on how to deal with managing the subscription, handling accounting activities in QBO, and other time-related tasks:

 

If you need any clarification about the status of your subscription and billing, click the Reply button and tag my name. I'll get back and help you the best that I can. Have a great rest of the day, michalle.

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