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D
don-star883-com
September 21, 2023
Question

Workforce App - Timesheets Issue

  • September 21, 2023
  • 1 reply
  • 0 views

I have one employee who has been unable to turn in her time using the app since TIME moved to the Workforce app. When she logs in, she's only seeing her Workforce info. Oddly enough, she's the only one of our employees with this issue. We've uninstalled the app, I've re-sent reminders but to no avail. I've confirmed she has the updated app.

1 reply

S
SirielJeaB
September 22, 2023

Greetings! We are delighted to welcome you back to our Community space. Thank you for sharing your employee's timesheet issue with us. We would be pleased to assist you.

 

We acknowledge the relevance of time tracking for any organization. To make sure your employee can utilize the Workforce app for time entry, let's check if you have granted them the Mobile Time Entry permission. Please follow the steps below:

 

  1. Go to the My Team menu.
  2. Open the team member profile, then select Permissions.
  3. Check if the Mobile time entry option was turned on.

 

Furthermore, if your employee has submitted their time for approval recently, ensure that they did not submit it for a current or future date. Once a day is marked as submitted, it locks the date range and prevents the employee from clocking in or out or editing their time. If such an occurrence has happened, you can unapprove or reject the submission so she can turn in her time using the app.

 

If this is not the case, we suggest your employee contact our Live Support Team. They have the resources to access her account and identify the root cause of the issue.

 

Moreover, you can keep this article if you experience an error when syncing timesheets from QuickBooks Time to QuickBooks Online: Fix an error when exporting hours between QuickBooks Time and QuickBooks.

 

For future reference, I've also included this article if you want to change the permissions for your team member: Add and manage groups, crews, and their managers in QuickBooks Time.

 

To better understand and troubleshoot possible GPS issues with QuickBooks Workforce, read this article: Troubleshoot GPS for QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

If you have any other concerns regarding QuickBooks, our Community is always here to help you. Don't hesitate to reach out by clicking the Reply button or posting in the Community again. We're rooting for the success of your business venture and can't wait to see it thrive!

D
don-star883-comAuthor
September 22, 2023

I clicked on the team member's profile but there is no option for Permissions. All I see is her name, e-mail and phone number and then under the phone number, there's a section that says "Group Manager" and Group Member (None). The only option I have is to archive this user. This is the case for all of the team members but this particular user is the only one who is unable to get the Time App to come up on her phone. 

L
LeizylM
September 22, 2023

I appreciate you for keeping us updated, don. I can see that being unable to turn on time affects your business. I'll route you to the next best help to get this investigated.   

 

Since the issue persists even after performing the troubleshooting steps above, I'd encourage you to reach out to our QuickBooks Time Support. They are equipped with the necessary tools and knowledge to assist you in resolving this matter.   

 

I've added this article that will guide you through the process of creating jobs and customers: Create and manage jobs or customers in QuickBooks Time.

 

Let me know if you have other feature concerns or questions about managing employees' time and permission in QuickBooks Time. I'd be glad to help. Take care and have a great day. 

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