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passingthru
September 24, 2023
Question

Workforce mobile app shows no selection when trying to submit a timesheet

  • September 24, 2023
  • 1 reply
  • 0 views

Hello, just signed up and configured Time for tracking timesheets with a contractor.  They will enter a timesheet manually, logging hours per day.  I have enabled the add-on for submitting timesheets and the online portal seems to work well.  However, the issue with Workforce mobile app.  The More > Submit Time screen does not have any dates listed to submit.  The Submit button is grayed out.  An under 'Submit Through' states 'no selection'.  Nothing else is displayed on the screen.   This is with a Android Galaxy 22Ultra and has the latest updates applied.

 

Am I missing a setting?

 

Any help is appreciated.

1 reply

R
RoseJillB
September 24, 2023

Hi there, @passingthru. I’m here to ensure you effortlessly manage your timesheets.

 

To start, we can verify other options of your account preferences to make sure your contractor can approve the time that they have manually entered in the QuickBooks Workforce mobile app. Let’s begin by checking your account preference to see if your team is permitted to submit their timesheets from a mobile device.

 

Here’s how:

 

  1. Go to Feature Add-ons in QuickBooks Time, then Manage Add-ons.
  2. Go to Approvals, and select Install. (If you have installed this add-on proceed directly to Step 3.)
  3. Select Team Members can review and submit their time in the Approvals Preferences window.

 

After that, you can proceed to submitting time by following the steps outlined below:

 

  1. Go to the Track Time and select Timesheets.
  2. Select More. Then, Submit time.
  3. Choose the dates to submit and click Submit.
  4. Tap Submit again to confirm.

 

You’ll also want to take note that you won’t be able to edit your hours after submitting your timesheets unless the admin or manager rejects it.

 

Moreover, I added an article where you can refer to the steps of the troubleshooting available in using QuickBooks Workforce: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

I’m always here just in case you have further queries about managing timesheets. I’m just a few clicks away.

P
passingthruAuthor
September 24, 2023

Thank you RoseJillB, I had the steps completed as you have outlined for enabling team members to review and submit their time, reconfirmed.  

 

The steps to submit a time sheet is where I am running into an issue.  After selecting More > Submit Time, the screen does not contain any dates.  There are pending timesheets available that should show.  I can see them when I go thru a laptop browser, just not Workforce.  

 

Thank you.  

J
JamesAndrewM
September 24, 2023

Hello there,

 

I appreciate you for performing the provided steps. You can perform some troubleshooting steps to see if this is one of the common syncing issues. If you’re having issues with your Workforce app not syncing, such as timesheets not sending to the web dashboard or changes to jobs and custom fields not updating in the app, these may be some of the reasons:

 

  • Battery save mode, battery optimization mode (Android), or airplane mode is on
    • Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
  • The app was force closed (while clocked in, the app should be open in the background) 
  • Restrict background data is on (Android) or background app refresh is off (iOS)
  • You are signed out of the app
  • The app or the device operating system is out of date
  • You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device)
  • No data or Wi-Fi signal
  • The device is off, or the battery died
  • You’re in a location with satellite interference
  • Your device is damaged

 

You may follow these steps to troubleshoot this sync issue:

 

  1. Make sure your device settings are correct. 
  2. Check if any of the other listed issues apply to you.
  3. For you to find out if your Workforce app is syncing properly now, you can force a sync.

     ○ Go to More, select Settings, then Help & Support, and click Sync data. 

 

For detailed information, refer to this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

 

If the issue persists after those troubleshooting steps, I encourage you to contact our QuickBooks Time Support. They have the necessary tools and knowledge to assist you in resolving this matter. 

 

I will also leave this article you can use in the future: QuickBooks Time reports.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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