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shereey
December 12, 2022
Question

Generate a report from my Chart of Accounts

  • December 12, 2022
  • 1 reply
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When I go to run a report from my chart of accounts, and say I select Staff Wages, the report generated brings up all the accounts classified under Staff Wages, however at the top of report it tells me that the account I selected (staff wages) the 'value is not valid' and has a red border around it.   Even though there is an account called 'staff wages'.  It then does not allow me to export this report to excel.  I have added an attachment to show this.

1 reply

I
IntuitSheila
December 12, 2022

Hi shereey,

 

Thanks for posting in the Community! To isolate the situation encountered let's use an incognito window or private browser first. Here's how to open an incognito window:

 

  • Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Then, log in to your QuickBooks Online account and attempt to run the report in your Chart of accounts. I'd recommend also double-checking the account if it is correct and active. You can also check your payroll chart of accounts under the Employees tab > Payroll settings > Chart of accounts > Default accounts to see if what is set for your wages expense account.

 

I'd recommend also using a different supported browser to check the behavior encountered. If the issue persists, I'd recommend contacting the Customer Care Team. To further check the error encountered when running the report.

 

Feel free to reply to this thread if you have questions!

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