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Apr 29, 2019 11:04 AM UTC
Question

Accrual journals for a client have been reversed. Whilst the balance for the journals is zero the account still shows an amount is overdue? How do I correct this?

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1 reply

Apr 29, 2019 2:41 PM UTC


Hello nick16,

 

Welcome to the Community - thank you for your question!

 

Could you please send a screenshot of the reversed journals and the remaining balance on the account (of course cutting out any sensitive information)?

 

Thanks,

 

Talia