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It's my pleasure to assist you today, @kgrondona.

Before we report this issue to our engineers, I have a couple of suggestions to rule out this problem. Have you tried opening your account and checking your history in a private web browser? I need to be sure if this is a caching problem.

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can edit it successfully, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team this time. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose a contact option to initiate a discussion with a live agent.
6. Enter you account contact information then press Get a chat.
7. When using the chat option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after.

Post here again if you have other concerns with the the processes QuickBooks. I'll be right here if you need further assistance. Have a nice day.