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October 9, 2023
Question

All of a sudden QBO starts printing blank reports!

  • October 9, 2023
  • 1 reply
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1 reply

October 9, 2023

Thank you for notifying us of the issue you are experiencing with printing a blank report, @cs79. I'll share some news about it while I direct you to our department that handles this situation best.

 

There's an ongoing investigation (INV-93306) about a report showing a blank page. As much as I want to help you, this requires personal information that we cannot share here. Therefore, I recommend contacting our Support Team so that they can add you to the list of users affected. This will notify you of any solutions as soon as they're available.
 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article for our operating hours: QuickBooks Online Support. It includes the schedule so you can call us at a time convenient to you.

 

You'll want to take note of this article to learn the basic troubleshooting steps when encountering printing problems: How to update, repair, or re-install Adobe Reader/Acrobat.

 

To learn what else you can do with reports in the program, visit this guide: Customise reports in QuickBooks Online. This will walk you through filtering them to show specific accounts or customers and format the layout so the right data shows up.

 

Our Team ensures you'll receive updates on the investigation's progress. You can count on me if you have other concerns aside from printing reports. Just add a reply in the comment section so I can assist you right away.