Skip to main content
B
Barheys
June 14, 2020
Question

Bank Reconciliation Issue in Quickbooks

  • June 14, 2020
  • 1 reply
  • 0 views

I have recently come up against a bank reconciliation issue in QBO which I have previously raised through your Care team and not managed to obtain a satisfactory response for. I have detailed the issue in the attached PDF file as it's quite a long explanation and probably wouldnt post directly into this text box. I'd appreciate a view from yourselves on whats happened here. 

 

Regards

 

Syd
[removed attachment]

1 reply

J
JonpriL
June 14, 2020

I appreciate all the detailed explanations you shared to elaborate on the cause of your concern, @Barheys.

 

Since the Community is a public forum, any company information posted from our customers. like you, will be removed to avoid fraud-related events. You're on the right track in manually recreating the transaction to fix it so you can correctly reconcile your bank account.

 

Even if you already contacted our Customer Care Support, I'd still recommend getting in touch with them. They can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers for further investigation about this unexpected behavior.

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter VAT and Reconciliation in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callback, Chat, or Call us.

Lastly, here's a few articles you can read to help manage your reports and related tasks: Reports and Accounting for QuickBooks Online.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

Terms & ConditionsAccessibility statement