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J
jt-sps
December 16, 2020
Solved

CIS monthly return incorrect

  • December 16, 2020
  • 2 replies
  • 0 views
Hi, is anyone else experiencing rounding discrepancies when submitting their monthly CIS returns? The report totals showing within Quickbooks don't match up with what's being reported to HMRC. Last month it was a discrepancy of 5p, and this month 4p. I know this is only pennies, but I expect much more accuracy than this with my accounting platform. :-/
Best answer by emmam6

We want this resolved as much as you do, Jt-sps. Let me provide a few details.

 

We're unable to check your account since this is a public forum. The case number you provided will be checked by a chat or phone agent. I suggest reaching out to them so they can take a better look at it. You can follow Joesem M's steps on how you can get in touch with us.

 

Also, you can check the articles provided at the top for future references. 

 

We're just one post away. Feel free to visit us if you have other concerns. Take care!


Hello Community Users! Just adding to this thread. The investigation was completed and the issue was fixed by our engineers  in January 2021. Any users who experience any issue with the amounts showing on the CIS return in Quickbooks feel free to post here and we'll be happy to look into it.

2 replies

JoesemM
JoesemM
December 16, 2020

I've checked our records and haven't seen any similar record same as yours, @jt-sps.

 

Since Community is a public forum, we're unable to check whats the cause of the rounding discrepancy when submitting CIS returns. 

 

I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check this odd behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1.  Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
  5. Once done, select the Start a chat or Get a callback option.

For more details about CIS, check out these articles:

 

 

I'm adding these payroll hubs that provide articles that can guide you in managing accounts in QuickBooks. Just click the version your using:

 

 

Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of.  Take good care.

J
jt-spsAuthor
December 17, 2020

Hi Joesem,

Thanks for the suggestion, but I’ve already tried that last month. You confirmed that there was a problem and you took some details but I wasn’t offered any form of follow up or timeframe of when the issue would be resolved. I was given an internal issue number ([removed]) but advised that there was no way I would be able to check up on it’s progress... or even if it might be fixed. I was hoping when I’d come to do this months return that you might have fixed the problem, but unfortunately not.

 

 

J
jt-spsAuthor
December 17, 2020

Don’t know if you can see the number which got removed from my reply... If not, please look at my account - it should hopefully be logged there. :)

O
Oil2341
January 27, 2021

Yes, this has happened to me as well on two of the first three returns I've submitted via QBOnline!   21p first month, nothing second month, then 27p short in the third month.  Why is this happening??

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