CIS submission not correct total to sub contractor

Let's go through some troubleshooting steps to trace the missing subcontractor when submitting your monthly CIS report, Tom8517.

We appreciate the troubleshooting you've performed to better isolate the issue. Aside from that, let's ensure those payments are still properly linked to the corresponding bills or invoices in your accounting system. Here's how:

1. Go to Expenses and click Suppliers.
2. Select a subcontractor whose payments seem missing.
3. Review each payment to open details and confirm it is linked to the correct bill or invoice.

Then, run your CIS report to double-check the date range of your report so that it covers all transactions made for the period you are reporting then toggle the Accounting method to Accrual or cash. Let me guide you through:

1. Go to Reports.
2. Find the Manage Construction Industry Scheme (CIS) section.
3. Run the CIS Payment and Deduction Statement report.
4. Choose the correct date in the reporting period and select Accrual or Cash in the Accounting method field.
5. Press Run report.

To learn more about running the CIS report, check out this article: How to run CIS reports in QuickBooks Online.

If the payments are not reflected in the report, we can run the Audit Log report to verify those payments are modified or deleted, you refer to this article for the steps and details: Use the audit log in QuickBooks Online.

Once you have confirmed that those payments were deleted, we have to receive the payments again. You can follow the steps and details in this article: How to create CIS transactions in QuickBooks Online. Then, go to How to record receiving payments from contractors section.

Lastly, I'll share this resource that guides users on CIS return within QBO: File a CIS return in QuickBooks Online.

If you have other questions or need further assistance with your CIS report in QBO, please don't hesitate to ask. We'll be here to respond.