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Muz123
October 4, 2020
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Customers Ledger

  • October 4, 2020
  • 1 reply
  • 0 views

Hello,

I was sending my customer ledger to my client. But the problem is I wrote narration in for customer statement for each invoice and I can see that in My customer Ledger. But when I received payment and I wrote in memo option I can't see that in my customer ledger. Invoices narration is visible but payments narration is not visible. Please help as I want to send this to my client and he should know against which invoice the payment was received which is only possible by writing narration on payment.

Best answer by MaryAnn_E

Also please note. You have sent me the screenshot of general ledger. Go to supplier balance detail report and resolve this issue


Hello there, @Muz123.

 

It is not possible to show the description of the bill payments on the Supplier Balance Detail report. However, you can export them to your excel and manually add the memo then enter an additional column.

 

Here's how:

 

  1. Go to Reports and select the Supplier Balance Detail report.
  2. Click the Export icon.
  3. Select Export to Excel.
  4. From there, you can now delete the closed or rejected estimates transactions.

 

 You can also read these guided on how to make your reports more presentable:

 

Comment again if you have more clarifications. I'll be glad to help.

 

1 reply

MarsStephanieL
MarsStephanieL
October 4, 2020

Hi there, @Muz123.

 

I'd be glad to help you verify if this is a cache-related issue and fix it. There are times that the data being accumulated when surfing will become outdated and can cause odd behavior to the program. 

 

I've replicated the details you've provided, checked the ledger, and seen nothing wrong. It shows the message on the statement in the invoice and the memo in the invoice payment. I've added a screenshot to see how it looks like.

 

You can begin logging into QuickBooks Online using an incognito browser. This way you'll not be able to use the saved data in your browser and will help you avoid getting issues. After that, if the invoice payment memo is shown in the Ledger, you can go back to the regular browser and clear the cache. However, if it's still the same you can use another supported browser as an alternative.

 

I've added this article for your future task when you're ready to evaluate your business financials: Categorize and match online bank transactions in QuickBooks Online. This also contains tips on how to troubleshoot if the bank transactions are matched to the wrong ones or if it won't download.

 

You can always tag my name in the comment section below if you have other concerns. I'd be happy to help you further. Take care and have a wonderful day ahead.

M
Muz123Author
October 5, 2020

Hello I have tried using your method.

Similarly we are a group of 3 and we are facing this issue in each system. Please provide a valid solution.

Thankyou

R
RCV
October 5, 2020

I know it can get frustrating going through multiple troubleshooting steps and not having any of them work, Muz123.

 

I checked our records and there's no reported case about this one. Clearing the cache and using another supported browser are the basic troubleshooting steps we reconned to better isolate if this is a browser issue or not. 

 

In this case, I'd suggest contacting our Customer Support Team to investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how to reach them:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

Visit our Reports page for more insights about managing your reports in QuickBooks Online (QBO).

 

The Community will always have your back if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.

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