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jayne4
March 26, 2019
Solved

Does anyone else have a problem with the Product/service list report getting date range error?

  • March 26, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by EmmaM

Thank you.

That seems fine - but it does concern me as our product list is only going to increase in size and this report is very important as we run it every week. It will cause problems if it does not work.

I moved onto QB online from QB desktop as QB desktop could not handle the number of records we had in the system - I was told that QB online had no limits on data - but it seems it does.

I would appreciate if you could see what further investigations you can make to avert any future issues. i.e. perhaps do some volume testing. 


Hi Jayne4

 

It does not have a limit but a large number such as this can slow things down as it is technically a small business product. We can certainly send feedback to our product developers as regards testing the product.for larger lists currently it would be a case of shortening the date rang before running the report to negate that issue.

 

I appreciate the need for this to pull through all products you can also provide feedback here

 

Thanks

 

Emma

 

 

1 reply

E
EdwardR
March 26, 2019

Hello Jayne,

 

Welcome to Community.

 

Could you please include a screenshot of the error you have received? I have tried running this report and have not been able to replicate the issue you have mentioned.

 

Thanks,

J
jayne4Author
March 26, 2019

Hi

Thanks for getting back to me.

Screen shot attached.

I think the issue might be data volume related as this has only just started happening and I run it regularly...I usually do an export to Excel and this started failing with a very unhelpful message so I ran the report and got the message you can see in the screen shot.

I think it is actually showing all of the data?

Let me know if you need more info.

 

T
TaliaI
March 26, 2019

Hello jayne4,

 

Could you please try clearing your cache and cookies (you may need to search how to do this in your browser)? Make sure the time range is set at all time if it gives you that option. Once you have done this, refresh QuickBooks and then log back in and run the report again. Could you please then let us know if you are getting the same error?

 

Thanks,

 

Talia

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