Hi Jack,
Thanks for your response. Unfortunately, being told to do bad data entry doesn't resolve my issue. There's a field in the customer information for the phone number, which I have suggested many times to you just spend a few minutes entering a bit of code to make that come out on the invoice. I have around thousands of accounts on my system, and I actually find it a bit of a joke that this is your work around. Basically what I hear when I'm told to enter phone number in the address is... 'we can't be bothered to spend 5 minutes resolving this issue for you, the paying customer - instead, how about you spend weeks of your time painstakingly opening each customer account 1 by 1 and moving the phone number from the 'phone number field' and moving it to the bottom address. And then in the future you can just learn bad data entry and not enter the data as per the form WE made, and just don't want to fix.
It's cool though I'll keep moaning once a week u til somebody actually fancies resolving my issue - or until I get really frustrated in the busy season and decide to move to literally any other accounting package, which ALL show the customer phone number on the invoice. The fact nobody there thinks it's ridiculous the customer phone number isn't on the invoice is, in itself, ridiculous.
Thanks
James
I know where you're coming from, James. As a customer myself, convenience is important.
As of the moment, JackS' workaround is our way to add the customer's telephone number on the invoice.
We're taking notes of our customers' feedback and insights. I'd like to help you by submitting this concern directly to our management team. They'll pass this along to our product engineers. This will be reviewed and may be included in our future updates.
If there's anything else that we can do for you, please don't hesitate to get back to us.