For the last few weeks my statements are not including new receipts from customers although the summary balance is correct on for the customer ... is this a bug ?

Let's investigate what's causing the statements not included in the new customer's receipt, david133.

I've checked here on our end and there's no reported case about this one. When creating a statement, let's make sure the statement date is correct. We can also try other Statement Type below:

• Balance Forward - A list of invoices and payments with balance for the date range selected
• Open Item - Open unpaid invoices from the last 365 days
• Transaction Statement - A list of transactions between the selected dates

If you need to show the list of each transaction as a single or all detail lines, just follow the steps in this article: Create and view customer statements. Then go to Customise your statements section.

Feel free to go back to this thread if you need a hand with running statements report or any QuickBooks Online related. I'm glad to help.