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HAM9
December 27, 2024
Question

General Ledger Detail Report by Account is Buggy

  • December 27, 2024
  • 1 reply
  • 0 views

The General Ledger detailed report by Account has bugs. When run for the year it shows balance in the Retained Earnings account. This is not supposed to be the case and other reports confirm the correct balance.

 

Secondly income and expense accounts show beginning balances. This is also not true. P&L accounts don't have opening balances; only Balance Sheet accounts can have opening balances.

 

It is very frustrating to look for reports in QBO particularly at this time of the year as we jump start and prepare for year end and bump into such BUGS.

 

I was hoping this particular report would be apt to give the auditors since it has a field for the System generated unique Transaction ID for each entry appearing on the G/L report. This would have made it easier for Auditor to query and entries by quoting the unique system generated Transaction ID.

 

However everything seems to be in shambles now.

    1 reply

    C
    CharleneMaeF
    December 27, 2024

    Hi, HAM9! I'm here to ensure you generate the correct data for the General Ledger Detail Report by Account.

     

    Beforehand, I'd like to know to see what the reports look like on your end so we can determine its cause and provide accurate troubleshooting steps to fix this. Can you please share screenshots of the General Ledger Detail Report by Account and Profit and Loss report?

     

    In the meantime, I suggest accessing your QuickBooks Online account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilises cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

     

    Using a private window helps us verify the issue since this doesn't save any data files. You can refer to these keyboard shortcuts to open an incognito window:

     

    • Ctrl + Shift + N for Google Chrome browser)
    • Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
    • Command + Shift + N for Safari browser

     

    If the reports provide the correct data, I recommend clearing your regular browser cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

     

    I'll keep an eye on your response. Please don't hesitate to get back to us on this thread.

    H
    HAM9Author
    December 28, 2024

    @CharleneMaeF Don't argue with me. The issue arises with this particular report (General Ledger detailed list by Account). When the ordinary General Ledger report is run there is no issue. However even when the ordinary General Ledger report is viewed under Modern View the issue emerges. There is a definite bug. Stop deflecing the issue by pointing to Web browsers, Caches which is nonsense and typical of Intuit to push away known issues or not look into it. Further I cannot share screenshots; these are sensitive information to share on public forums. Besides I'm not getting paid to do a write up and document your bugs, identify in what scenarios and situations the bugs manifest... It's silly customers are paying Intuit for software to identify, report and document bugs for you .

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