Has the access changed for reports-only users?

I'm pleased to welcome you to our Community forum, AG777, and I’m glad you've highlighted this issue for us. Users with the Reports role have no restrictions and can access all three tabs in the reporting module. I'm here to provide further clarification on this matter.

In QuickBooks Online (QBO), if your designated role is solely to manage and access reports, you are granted full access to the Standard, Customized, and Management reports sections. This access allows you to view data across these different report types based on your needs.

Please be assured that there have been no modifications to the system's functionalities concerning report access, maintaining a steady and reliable user experience.

Since you're unable to access the additional two tabs in the reports section, let’s perform some troubleshooting steps to pinpoint and remedy the issue, determining whether it might be linked to your browser. Often, an accumulation of excessive cache files in your browser can lead to unexpected behavior within the program.

Start by logging in to your QBO account using a private or incognito window. Depending on your browser, you can use the following keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If this resolves the issue, return to your default browser and clear its cache to refresh the system. Alternatively, you may use other supported browsers.  

Furthermore, if you need detailed guidance on personalizing your reports in QuickBooks, please refer to the following article: Customise reports in QuickBooks Online.

Remember, the Community and support teams are here to help you make the most of QuickBooks. If you have further questions or need assistance with anything else, please don't hesitate to reply below. We're always happy to help.