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March 15, 2023
Question

Hi after my accountant has just processed my end of year books I have noticed my profit and loss info on QB is absolutely all over the place and no where near right!

  • March 15, 2023
  • 1 reply
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End of year QB profits and loss Is completely wrong! Can I undo data on QB?

1 reply

MichelleBh
March 16, 2023

I'll ensure that your Profit and Loss (P&L) report will resolve, @JD Stevens.

 

Having the P&L ruined is not easy, and I understand the importance of having accurate data, especially at the end of the year. We'll do everything to help your books fix as soon as possible.

 

Before anything else, may I ask what types of data you want to undo? Any additional information will help me provide you with the most suitable explanation and solution in QuickBooks. 

 

In the meantime, make sure the following information below to ensure your P&L will stay accurate at all times: 

 

  • The accounting method is selected correctly (Cash and Accrual basis).
  • All funds you receive from a customer will only affect Accounts Receivable and Bank. 
  • All the bills you pay will not reflect on your P&L report. These are all in the balance sheet accounts. 
  • If you use record deposits, those should show as long as the transaction is affecting an income account.
  • If you record the cheques written or cash disbursements made, those will show as long as an expense account is listed on the transaction.

 

For more details, see this link: Why are my income and expense transactions missing from my Profit and Loss report?

 

Once confirmed and the issue persists, I'd recommend contacting our Customer Care team. We'll need to review your account in a safe place. This way, we can verify what caused the problem and provide troubleshooting steps to resolve your P&L quickly.

 

Here's how: 

 

  1. Go to the Help menu and select Contact Us
  2. Enter your concern in the box and click Let's talk
  3. Choose Chat and complete the needed information. 

 

Our representatives are available Monday- Sunday from 8:00 AM to 10:00 PM GMT. Ensure to call them within business hours to ensure a swift response. 

 

Please use this guide when closing your books to avoid issues: QuickBooks Online year-end guide and checklist.

 

Moreover, read the following articles below to edit closed books and know what changes after the year end close: 

 

 

Feel free to ask me if you have other questions about this topic or need another help with your account. I'll be right here to help you. Keep safe always.