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arkvalleyinfo
February 7, 2019
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How do I clear a VAT exceptions report?

  • February 7, 2019
  • 4 replies
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I am unable to file my VAT return because there are items in the exceptions report, how do I clear it?

Best answer by payment after leaving

Hi carolann_c The amount in the control account may not match the amount in the VAT return due to any historic transactions within the control account that have not been included in any periods marked as filed/submitted. 

If the exceptions that are appearing are not genuine then are tier 2 support team would be able to remove the exception amounts.To enable them to do this you would have to contact our telephone support team, they would then in turn raise it to the tier 2 department. The agent would require access to your account and written confirmation from you of the amount you wanted the exceptions reduced by relating to each box/the amount showing in each box should be.

4 replies

Kristine Mae
Kristine Mae
February 7, 2019

Thanks for visiting the Community, sales.

Let me address your VAT query.

You get a VAT Exception report when there are changes to any transactions included on the previous filing. Let's check if the report's details are correct. 

To unfile your VAT return, you have to contact QuickBooks Online Customer Care (UK) for a phone agent to assist you. They have the specific tool to help you unfile the VAT return.

Let me know if you have any other concerns. I'm here anytime you need assistance with QuickBooks Online.

C
ChitSt
August 9, 2019

I have the same issue

 

My previous VAT Return is 100% accurate (I only had 2 invoices on the Flat Rate Scheme) but still I get these stupid "Exceptions" 

 

I don't want them

They serve no purpose for me whatsoever

I cant get rid of them

 

HELP!!!

    T
    TaliaI
    August 9, 2019

    Hello ChitSt,

     

    Exceptions are created when transactions included in a previous filing at edited or deleted. This is to ensure that no VAT collected (or credits earned) are missed or duplicated.

     

    What is the total amount of the exceptions?

     

    Thanks,

     

    Talia

    BettyJaneB
    BettyJaneB
    August 20, 2019

    Thanks for joining us here in the Community, @7315066590.

     

    I have some additional insights to share about clearing the VAT exceptions report in QuickBooks Online.


    If the information appears incorrect on your VAT exceptions report, you may reach out to our Customer Care Team. They have the tools to help you with the correction while the Community is a public space. 

    However, if you wish to clear out the adjustments that you've created, this option isn't available in QuickBooks Online. When editing, saving a transaction, even if the line item in question was not changed is normal and should not affect the balance of your filing.

     

    To give you more insights on how the VAT exceptions report works, you may read through these articles below:

    Lastly, our engineers are uncovering ways to provide you the best customer service by adding new features that would be beneficial to your business. I'd encourage you to visit our QuickBooks Online Blog to be updated with our news and product improvements.

     

    I'll be around to help if you have any other questions about this. Just let me know by leaving a reply below. Take care!

    D
    dale123
    July 5, 2020

    This is not acceptable because large transactions that are edited can take the exception report well over £10k which requires an explanation sending to hmrc.

     

      C
      ChitSt
      July 5, 2020

      Unbelievable!

      have QB still not fixed this??!! They told me they were working on it, and as MTD VAT Returns had only just come in, it would be a week or so before a fix would be deployed...

      in the end I had to give up because no one at QB help desk or Level 2 support could provide any meaningful assistance. I got my Accountant to create a separate zero VAT return for me.

      im now super super careful with entering VAT elements and never ever edit one, which means my VAT Returns work fine.

      G
      GeorgiaC
      August 6, 2020

      Hi carolann_c, 

       

      Thanks for getting back to us on this thread. While we're certainly not trained professionals, all of our agents undergo regular up training with the product so that we can understand the terminology and features, in order to support the best we can. 

       

      Regarding the figures in your VAT control account, have you previously filed a return within QuickBooks or will this be your first return using the software? 

       

      Have you entered any transactions such as a journal entry that is posting directly to the VAT control account? 

       

      Thanks 😊

      C
      carolann_c
      August 10, 2020

      This wasn't my first return. It was the first return of our new financial year, however, and there was a fairly large number of exceptions where I had made adjustments in the previous year. So there are two issues: the net figure on the VAT control account didn't match the net figure recoverable on the VAT return and the exceptions figures don't appear to feed through into the control account.

      A
      AndyRob
      March 31, 2023

      I have a similar problem which is really annoying as the transactions that are being listed as exceptions have not been included in the previous return but their dates are within the previous returns range.

      I am using cash accounting on a quarterly basis and it's my credit card expenses that are causing the problem as the dates may lie within the previous return time period but are not paid until the following month.

      Sometimes when I check my credit card statement I may find that I'm missing receipts and will add them to the account so that I can allocate the payment correctly against them all.  If the dates are within the previos return range then they are being classed as exceptions.

      I then have a big list of exceptions and I'm not sure how to bring them back into the return?

      Help please.

      AlcaeusF
      AlcaeusF
      March 31, 2023

      Thanks for joining this conversation, AndyRob.

       

      I'd like to route you to the best support available to help remove the exceptions in QuickBooks Online (QBO).

       

      If the exceptions are dated on or after the first VAT filing, these are classed as 'genuine exceptions' and will not be removed. 

       

      However, in your case, since they're dated before the VAT filing, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and help remove the exception and bring them back into the return.

       

      Here's how to reach them:

       

      1. In QBO, click the Help (question mark) icon at the top right,
      2. In QB Assistant, enter the topic you need help with. You can also enter questions.
      3. Select Contact Us to connect with a live support agent.
      4. Choose a way to connect with us.

       

      To check for our Support hours, you can refer to this article: QuickBooks Online Support.

       

      For more information about VAT exceptions in QBO, consider checking out this article: VAT exceptions and reports in QuickBooks Online.

       

      You can visit our website for more tips and other resources you can use in the future: Self-help articles.

       

      I'm only a post away if you have follow-up questions about this or anything else. I'll be here ready to help. Keep safe.

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